Discovery plus subscription

Zozy — Sat, 18 May 2024 21:04:39 GMT

Please can any help. About 10 days ago discovery + started saying I had fo upgrade to watch anything. I was told by sky to get them to unlink my email account so that we could set it up with a different email address. So right now discovery + are saying that we have not active subscriptions and no email address linked to them but Sky says our sub is active and each time I try to activate it on Sky Glass it just says good news you've already got discovery + just sign in, whihc I can't do because D+ have cancelled it all. Sky say contact D+ and they say contact Sky.. I'm just going round and round in circles.

Re: Discovery plus subscription

mikealanr — Sun, 19 May 2024 09:13:02 GMT

Hi @Zozy

Go into Sky marketplace (Home screen scroll down to my Sky > app payments > current) is there a discovery+ monthly (£0) showing?

If its showing you will need to follow the instructions here (specificly step 3 and 4). See: https://www.sky.com/help/articles/sky-marketplace-subscribe-to-discovery-plus

If it's not showing a discovery+ you will need to follow all steps and take out a £0 subscription via Sky marketplace. See: https://www.sky.com/help/articles/discovery-plus#:~:text=Once%20you%27ve%20signed%20up,start%20working%20within%20six%20hours.

However if this isn't working, you will need to speak to Sky as we are fellow subscribers here on the forum.

MikeAlanR

topic Discovery plus subscription in Sky Glass

Discovery plus subscription

Re: Discovery plus subscription