topic Re: my sky glass keeps freezing in Sky Glass

my sky glass keeps freezing

Trevor+Edmonds — Tue, 14 May 2024 17:12:31 GMT

Since I had dky glassmy tv keeps freezing where the circle goes round on the screen

Re: my sky glass keeps freezing

Trevor+Edmonds — Tue, 14 May 2024 17:15:08 GMT

I have sky broadband I have sky glass and since I've had sky glass my TV keeps freezing with the little circle guy round

Re: my sky glass keeps freezing

Padam_Padam — Tue, 14 May 2024 17:17:13 GMT

@Trevor+Edmonds wrote:
I have sky broadband I have sky glass and since I've had sky glass my TV keeps freezing with the little circle guy round

This would suggest a problem with your broadband connection to the TV.

How is it connected? WiFi or ethernet?

What speed is the TV receiving?

To find out open the Netflix app, navigate to the get help menu and run a network check.

Re: my sky glass keeps freezing

Fothergill1 — Tue, 14 May 2024 22:35:45 GMT

Hi @Trevor+Edmonds welcome to the forum. One of the main reasons for freezing is the quality and speed of the WiFi signal being received at the TV/puck and not that being received at the router. This can be checked with the Netflix App (Get help > Check network). The minimum speeds recommended by Sky are as follows:

HD = 25mbps

UHD = 30mbps

HD + 1 puck = 30mbps

UHD + 1 puck = 35mbps

The important thing with Wi-Fi is to have a stable signal as both Glass and Stream are susceptible to problems if there is any signal fluctuation or interference. For this reason an Ethernet connection is usually better than WiFi as it maintains better stability. If you try an Ethernet connection don’t forget to turn off WiFi in Settings / Network / Advance settings.

If this is not practical (as in my own home) then you could consider Powerline Adapters which are about £35 on Amazon. Don’t waste money on a Gb model as Glass and Stream Ethernet ports only support 100mbps.