topic Re: Discovery plus app isn't working in Sky Glass

Discovery plus app isn't working

Johni33 — Fri, 26 Apr 2024 13:28:25 GMT

We are trying to watch discovery plus programs and we keep getting the message 'somethings gone wrong'

We've tried refreshing the apps, power cycling the TV, power cycled the broadband but the error persists.

Other apps work fine, discovery plus was working ok yesterday.

Any advice?

Re: Discovery plus app isn't working

Doonie — Fri, 26 Apr 2024 13:35:15 GMT

@Johni33 Good luck on this, Ive been trying since January to get Discovery+ reinstated & I ve in touch with Sky reps TWICE! They either cant be bothered or cant fix it, & Discovery arent interested either, they just said its a Sky problem! Hope you can sort it ' cos Ive give up.

Re: Discovery plus app isn't working

Chsndos — Fri, 26 Apr 2024 14:37:47 GMT

Same here, I had discovery+, direct with Discovery, thrn when my contract ended I tried to switch it to having it through Sky Glaass. That was November 2023, and I still haven't got it despite repeated calls to Sky and Discovery. They both say it's the other ones issue. Frustrating to say the least

Re: Discovery plus app isn't working

Tim103 — Sat, 27 Apr 2024 05:32:34 GMT

Hi mine is doing exactly the same

I've done all the things you've tried still not working

rang sky they had no idea how to fix it

it worked fine til yesterday

very frustrating as discovery+ is the only app I watch

Re: Discovery plus app isn't working

Baisha82 — Sat, 27 Apr 2024 16:02:39 GMT

I have tried to log into discovery plus on my sky glass TV and I get a screen saying Restore App. I've checked the app on other devices and it's working fine. I'm going to have to just use my Firestick for it I suppose.

Re: Discovery plus app isn't working

Johni33 — Sat, 27 Apr 2024 16:05:43 GMT

The app works fine on Amazon Prime but I've had to pay to subscribe to that to get access to the content I've already paid for with Sky Glass .

Not happy, no response from Sky support or Discovery +

Re: Discovery plus app isn't working

Doonie — Sun, 28 Apr 2024 17:03:44 GMT

Johni33

yes, I ve thought of doing that, but I'm reluctant when we fork out so much for the full Sky package. As you say, it looks like the only way ahead, I'm so angry with Sky, but if you want the tv, you have to put up with it, & Sky know it!!!

Re: Discovery plus app isn't working

Tim103 — Sun, 28 Apr 2024 17:10:37 GMT

I spoke with them again yesterday they weren't helpful at all

they said they are trying to get it fixed but couldn't give me a time frame

and also implied I shouldn't be that bothered as sky gives me the discovery+ app for free anyway

I said is that the best thing you've got to say

I'm giving them a month and if not working still I'll cancel all sky and just get a fire stick

Re: Discovery plus app isn't working

Johni33 — Wed, 01 May 2024 15:37:34 GMT

I've reported the problem via the Sky help account on twitter.

They've raised it with support so we'll see where that gets us.

I can’t get discovery plus it just says something wet wrong

andycqdx001 — Wed, 01 May 2024 16:46:12 GMT

I can't get discovery plus on my sky glass Tv but it's fine upstairs on my puk

Re: Discovery plus app isn't working

KevNewMedia — Thu, 02 May 2024 09:02:33 GMT

Morning Everyone

Thank you for bringing this to our attention, and I'm sorry to hear some of your frustrations around getting this fixed.

We have raised this problem with our support teams and Discovery, and will update everyone when we have more information.

Re: Discovery plus app isn't working

Doonie — Thu, 02 May 2024 21:05:02 GMT

KevNewMedia

We await your reply & hope you will sort it out for us once & for all, thank you for your response.

Doonie

Re: Discovery plus app isn't working

KevNewMedia — Wed, 08 May 2024 07:16:25 GMT

Morning Everyone

Can I ask if you are still having trouble on your Glass TV's?

Re: Discovery plus app isn't working

Baisha82 — Wed, 08 May 2024 07:30:05 GMT

Morning

I can confirm that I am still having problems with the discovery plus app on my Sky Glass TV. Thank you

Re: Discovery plus app isn't working

Johni33 — Wed, 08 May 2024 07:31:07 GMT

Yes, still not working

Re: Discovery plus app isn't working

KevNewMedia — Wed, 08 May 2024 07:40:57 GMT

Thanks for confirming @Baisha82 @Johni33

Re: Discovery plus app isn't working

Doonie — Wed, 08 May 2024 08:06:22 GMT

KevNewMedia

Thank you for asking, but sadly, still not working!

Doonie

Re: Why is the discovery+ ASKING ME TO UPGRADE WHEN WE ARE ON SKY GLASS AND ITS MEANT TO BE FREE.

Jhill58 — Wed, 08 May 2024 12:30:34 GMT

It's 8th May and I'm being told I cannot watch not had this issue before

Upgrade to Watch - Sorry, this content isn't available with your current pass from your affiliate provider.

Re: Discovery plus app isn't working

Tim103 — Wed, 08 May 2024 13:00:55 GMT

Still not working

Re: Why is the discovery+ ASKING ME TO UPGRADE WHEN WE ARE ON SKY GLASS AND ITS MEANT TO BE FREE.

TimmyBGood — Wed, 08 May 2024 13:05:25 GMT

@Jhill58

That appears to be generated when the app is listing Sports content which isn't included in the 'free' subscription provided through Sky.

What are you trying to watch?