topic Re: Sky TV in Sky Glass

Sky TV

Vic8 — Sun, 05 May 2024 11:11:27 GMT

Hey everyone,

my sky glass is not working- the music is fine but voices are muffled. We have reset the TV and changed all settings. According to Sky my warranty run out in April 2024, I have been a customer for 13 years but I wasnt told about the warranty running out. I am so disapointed so do I give notice, get a smart TV and just use that? I cannot pay for a new TV. I am so disapointed as my channels do not work and I am paying a lot of money for our sky. Any suggestions? Can I take my sky glass to a shop?

Re: Sky TV

Jporch316 — Sun, 05 May 2024 11:13:15 GMT

If you call sky and explain in some situations they have offered a refurbished set for a much lower cost.

Re: Sky TV

Jporch316 — Sun, 05 May 2024 11:15:23 GMT

Also I remember a user posted that in certain circumstances there can be a loose wire inside the speaker unit .... I'm not sure this is the same issue as you have but they removed the panel and reattached the wire....... all done at your own risk of course! But if you are going to scrap it ........

Re: Sky TV

Vic8 — Sun, 05 May 2024 13:17:43 GMT

Hi how do I check wires? Should I see if someone can fix it?

Re: Sky TV

TimmyBGood — Sun, 05 May 2024 14:17:35 GMT

@Vic8 wrote:

According to Sky my warranty run out in April 2024, I have been a customer for 13 years but I wasnt told about the warranty running out.

Glass television sets are sold with a two year hardware warranty irrespective of the length of time a subscriber has been with Sky. Sometimes they'll schedule a sales call for Sky Protect though.

@Vic8 wrote:

the music is fine but voices are muffled.

That suggests the centre speaker is the issue as that's where voice is mostly output in a 5.1 mix.

@Vic8 wrote:

Can I take my sky glass to a shop?

You can get anyone you feel is suitable to look at it, but 'repairers' are pretty scarce these days.

Re: Sky TV

TimmyBGood — Sun, 05 May 2024 14:18:50 GMT

@Vic8

Adding an eARC soundbar over HDMI #2 could be an alternative to repair or replacement.

Re: Sky TV

Jporch316 — Sun, 05 May 2024 15:12:51 GMT

@TimmyBGood wrote:
@Vic8

Adding an eARC soundbar over HDMI #2 could be an alternative to repair or replacement.

Good suggestion........