https://helpforum.sky.com/t5/Sky-Glass/Tv-will-not-connect-to-account/m-p/4635287#M139430 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4043425">@Veecee1</a>&nbsp; By reset do you mean a full factory reset?</P> Sat, 04 May 2024 17:00:09 GMT Deedee36 2024-05-04T17:00:09Z https://helpforum.sky.com/t5/Sky-Glass/Tv-will-not-connect-to-account/m-p/4635285#M139429 <P>I have reset TV, but now it will not connect to my account</P> Sat, 04 May 2024 16:56:55 GMT https://helpforum.sky.com/t5/Sky-Glass/Tv-will-not-connect-to-account/m-p/4635285#M139429 Veecee1 2024-05-04T16:56:55Z https://helpforum.sky.com/t5/Sky-Glass/Tv-will-not-connect-to-account/m-p/4635287#M139430 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4043425">@Veecee1</a>&nbsp; By reset do you mean a full factory reset?</P> Sat, 04 May 2024 17:00:09 GMT https://helpforum.sky.com/t5/Sky-Glass/Tv-will-not-connect-to-account/m-p/4635287#M139430 Deedee36 2024-05-04T17:00:09Z https://helpforum.sky.com/t5/Sky-Glass/Tv-will-not-connect-to-account/m-p/4635343#M139432 <P>If it's a factory reset you did you will need to phone Sky to resolve.</P><P>&nbsp;</P><P>The advice by Sky is to only ever perform a factory reset if advised to by a Sky employee as it can cause reissues with the relinking as you have discovered.</P><P>&nbsp;</P><P>You can call on 150 from a Sky Talk Line or Sky Mobile.<BR /><BR />If you haven't got a current Sky Mobile or Sky Talk this link should help:<BR /><A href="https://www.sky.com/help/home" target="_blank">https://www.sky.com/help/home</A> Scroll down and click on ‘Need more help’ and it provides a 0333 number. If you are in the ROI on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.</P> Sat, 04 May 2024 18:18:10 GMT https://helpforum.sky.com/t5/Sky-Glass/Tv-will-not-connect-to-account/m-p/4635343#M139432 MarkGoldsmith 2024-05-04T18:18:10Z