topic Re: Fault remote in Sky Glass

Fault remote

Liampotts90 — Sat, 04 May 2024 11:46:04 GMT

My sky streaming glass remote isn't working. Only The left button turns the box off completely and right button just comes up with 'search shows & movies. It is otherwise just stuck on the home page and not able to watch anything currently Can you help?

Re: Fault remote

mikealanr — Sat, 04 May 2024 14:20:49 GMT

Hi @Liampotts90

Try un pairing and re pairing the remote as per the instructions here: https://www.sky.com/help/articles/remote-control-help-sky-glass

If that doesn't work you can ask for a replacement under warranty here: https://www.sky.com/help/forms/streaming-tv-remote

If your not under warranty you can order from Amazon: https://www.sky.com/help/articles/damaged-or-lost-sky-glass-remote

MikeAlanR

Re: Fault remote

Liampotts90 — Sat, 04 May 2024 14:53:42 GMT

Thank you, have tried this since but no luck . Sky are sending a replacement remote 👍