topic Re: Discovery + not working on Sky glass in Sky Glass

Discovery + not working on Sky glass

Carina8 — Thu, 25 Apr 2024 18:35:28 GMT

Hello, my discovery+ app isn't working on Sky glass for a few weeks now. I contacted discovery + customer service and followed their instructions , to unplug the TV and to refresh the apps, nothing worked. The. Customer service run out of suggestions and they said they would email me and so far nothing has happened.
is anyone having the same issue? Or can someone please advise ?
thanks

Re: Discovery + not working on Sky glass

mikealanr — Thu, 25 Apr 2024 19:44:23 GMT

Hi @Carina8

You haven't said exactly what the problem is! What's the issue you are having? Is it things aren't playing back when they should or is it telling you, you need to upgrade etc..

Please describe your problem as much as you can and the community will do it's best to assist. But please bear in mind we are not Sky, we are fellow subscribers.

MikeAlanR

Re: Discovery + not working on Sky glass

Darko1 — Sun, 28 Apr 2024 17:40:52 GMT

Yeah I'm having the same problem . I've refreshed the apps and unplugged the tv still nothing . Tried to call sky but a automated service keeps cutting me off .

Re: Discovery + not working on Sky glass

Shari28 — Wed, 01 May 2024 19:02:29 GMT

Discovery + not loading on Sky glass tv.

'something went wrong. Let's try again!'

reload the app.

Nothing happens

also tried the help advice, no difference

Re: Discovery + not working on Sky glass

Carina8 — Wed, 01 May 2024 19:39:06 GMT

I had to reset the tv , and now it's working !

Re: Discovery + not working on Sky glass

Darko1 — Wed, 01 May 2024 19:51:00 GMT

yeah me too . Sky talked me through it , now my paramount plus isn't working not to bothered about it tbh . Thank you

Re: Discovery + not working on Sky glass

Shari28 — Wed, 01 May 2024 20:04:08 GMT

Thanks all. Tried app refresh x2, as per discovery help via chat, hasn't worked... will try a whole tv reset.

Re: Discovery + not working on Sky glass

Darko1 — Wed, 01 May 2024 20:32:14 GMT

What sky told me to do was turn the plug socket off but keep it plugged in hold in the button ion the side of the tv the one under the mic button , while holding this button in turn the plug socket back on . It worked for me . But you have to set the tv back up again but you don't lose the play list like you do when you do a factory reset and you have to adjust the picture setting back to your own preferences and log back into any apps .

Re: Discovery + not working on Sky glass

Shari28 — Wed, 01 May 2024 20:38:33 GMT

Yikes, that sounds quite complicated, but am willing to give it a try tomorrow. Tired of resetting things tonight ☺️