topic Re: Sky glass hanging and then runs through programmes in Sky Glass https://helpforum.sky.com/t5/Sky-Glass/Sky-glass-hanging-and-then-runs-through-programmes/m-p/4632567#M139254 <P>Hi <a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4035187">@ColleenS1</a>&nbsp;</P><P>&nbsp;</P><P>What's your internet connection like? This could be realted to poor connectivity between your Glass and your router or low internet speeds. Glass needs 25Mbps for HD and 30Mbps for UHD. You mY have a better experience using an ethernet cable and turning WiFi off in the glass settings.</P><P>&nbsp;</P><P>If your glass has been working without issue and only just started doing this, try unplugging from the mains for 5 minutes and trying again.</P><P>&nbsp;</P><P>You can check the speed you glass is getting by opening netflix and scrolling down to get help and selecting connection test.</P><P>&nbsp;</P><P>MikeAlanR</P> Tue, 30 Apr 2024 19:28:09 GMT mikealanr 2024-04-30T19:28:09Z Sky glass hanging and then runs through programmes https://helpforum.sky.com/t5/Sky-Glass/Sky-glass-hanging-and-then-runs-through-programmes/m-p/4632497#M139253 <P>Problem with sky glass - hanging then it runs through programmes -&nbsp;</P> Tue, 30 Apr 2024 18:13:42 GMT https://helpforum.sky.com/t5/Sky-Glass/Sky-glass-hanging-and-then-runs-through-programmes/m-p/4632497#M139253 ColleenS1 2024-04-30T18:13:42Z Re: Sky glass hanging and then runs through programmes https://helpforum.sky.com/t5/Sky-Glass/Sky-glass-hanging-and-then-runs-through-programmes/m-p/4632567#M139254 <P>Hi <a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4035187">@ColleenS1</a>&nbsp;</P><P>&nbsp;</P><P>What's your internet connection like? This could be realted to poor connectivity between your Glass and your router or low internet speeds. Glass needs 25Mbps for HD and 30Mbps for UHD. You mY have a better experience using an ethernet cable and turning WiFi off in the glass settings.</P><P>&nbsp;</P><P>If your glass has been working without issue and only just started doing this, try unplugging from the mains for 5 minutes and trying again.</P><P>&nbsp;</P><P>You can check the speed you glass is getting by opening netflix and scrolling down to get help and selecting connection test.</P><P>&nbsp;</P><P>MikeAlanR</P> Tue, 30 Apr 2024 19:28:09 GMT https://helpforum.sky.com/t5/Sky-Glass/Sky-glass-hanging-and-then-runs-through-programmes/m-p/4632567#M139254 mikealanr 2024-04-30T19:28:09Z