topic Thick black line on my sky glass tv in Sky Glass

Thick black line on my sky glass tv

Maria881 — Thu, 25 Apr 2024 05:31:37 GMT

I've put on my sky glass TV on this morning and there is a thick black line on the right hand side, it hasn't been hit with anything so not sure what's gone on?

Re: Thick black line on my sky glass tv

peter-marlow+1966 — Thu, 25 Apr 2024 06:54:38 GMT

Try unplugging the tv for a few minutes and see if that clears it

Re: Thick black line on my sky glass tv

Fothergill1 — Thu, 25 Apr 2024 08:25:45 GMT

@Maria881 I had a vertical 2 inch wide line running through my Glass Screen and I unplugged the TV overnight and the next morning when I plugged it back in again the line had disappeared and thankfully it never returned.

It may or may not cure the problem but it's worth a try. If it doesn't fix the issue or if the line returns in the future I would call Sky for some more troubleshooting and possibly a replacement Glass TV.

Re: Thick black line on my sky glass tv

Padam_Padam — Thu, 25 Apr 2024 08:40:17 GMT

@Maria881

It's a very well known software glitch that's been present in Sky Glass since it launched back in 2021. It can happen randomly to anyone who owns one, but as @Fothergill1 mentions - it's usually cleared by rebooting the TV. If it doesn't clear, give Sky a ring and explain the situation. If you're still within warranty then they should offer a replacement.