topic Re: My toddler has some how managed to smash a part of our sky glass TV and now the screen doesn’t w in Sky Glass https://helpforum.sky.com/t5/Sky-Glass/My-toddler-has-some-how-managed-to-smash-a-part-of-our-sky-glass-TV-and-now-the-screen-doesn-t-work/m-p/4624664#M138864 <P>I had sky protect&nbsp; when I had sky q, and moved&nbsp; it over when I changed&nbsp; to sky glass,&nbsp; and it with domestic and general,&nbsp;</P> Sun, 21 Apr 2024 19:56:17 GMT peter-marlow+1966 2024-04-21T19:56:17Z My toddler has some how managed to smash a part of our sky glass TV and now the screen doesn’t work. https://helpforum.sky.com/t5/Sky-Glass/My-toddler-has-some-how-managed-to-smash-a-part-of-our-sky-glass-TV-and-now-the-screen-doesn-t-work/m-p/4624579#M138856 <P>my toddler has accidentally managed to smash part of my sky glass tv. So now the screen doesn't work. Is this covered under the 2 year warranty? As we now cannot watch the tv at all...&nbsp;</P> Sun, 21 Apr 2024 18:06:15 GMT https://helpforum.sky.com/t5/Sky-Glass/My-toddler-has-some-how-managed-to-smash-a-part-of-our-sky-glass-TV-and-now-the-screen-doesn-t-work/m-p/4624579#M138856 AnnaGoodchild32 2024-04-21T18:06:15Z Re: My toddler has some how managed to smash a part of our sky glass TV and now the screen doesn’t w https://helpforum.sky.com/t5/Sky-Glass/My-toddler-has-some-how-managed-to-smash-a-part-of-our-sky-glass-TV-and-now-the-screen-doesn-t-work/m-p/4624606#M138857 <P>That wouldn't be covered under warranty.</P><P><A href="https://www.sky.com/help/articles/sky-glass-tv-repairs" target="_blank">https://www.sky.com/help/articles/sky-glass-tv-repairs</A><BR /><BR /></P><P>Screen repairs are usually very un-economical, and it's usually more cost effective purchasing a new or refurbished TV to replace one with a damaged screen.</P><P>&nbsp;</P><P>You should check your home contents insurance to see if that covers accidental damage.</P> Sun, 21 Apr 2024 18:34:25 GMT https://helpforum.sky.com/t5/Sky-Glass/My-toddler-has-some-how-managed-to-smash-a-part-of-our-sky-glass-TV-and-now-the-screen-doesn-t-work/m-p/4624606#M138857 MarkGoldsmith 2024-04-21T18:34:25Z Re: My toddler has some how managed to smash a part of our sky glass TV and now the screen doesn’t w https://helpforum.sky.com/t5/Sky-Glass/My-toddler-has-some-how-managed-to-smash-a-part-of-our-sky-glass-TV-and-now-the-screen-doesn-t-work/m-p/4624609#M138858 <P><SPAN>Only if your own home contents insurance has accidental damage as part of it.&nbsp;</SPAN></P><P><BR />Sky will not repair or replace screens, all they can do is offer you a replacement, possibly refurbished Sky Glass TV at a small discount.&nbsp;</P><P>Give them a ring and see what they can do but be prepared for a hefty additional bill.</P><DIV class=""><BR />If you have sky protect they will cover it for accidental damage with no excess to pay.</DIV> Sun, 21 Apr 2024 18:38:18 GMT https://helpforum.sky.com/t5/Sky-Glass/My-toddler-has-some-how-managed-to-smash-a-part-of-our-sky-glass-TV-and-now-the-screen-doesn-t-work/m-p/4624609#M138858 ThePope27 2024-04-21T18:38:18Z Re: My toddler has some how managed to smash a part of our sky glass TV and now the screen doesn’t w https://helpforum.sky.com/t5/Sky-Glass/My-toddler-has-some-how-managed-to-smash-a-part-of-our-sky-glass-TV-and-now-the-screen-doesn-t-work/m-p/4624610#M138859 <P>I have accidental damamge on my home insurance. And I have no idea if I have sky protect? How would I find this out please.&nbsp;</P> Sun, 21 Apr 2024 18:39:25 GMT https://helpforum.sky.com/t5/Sky-Glass/My-toddler-has-some-how-managed-to-smash-a-part-of-our-sky-glass-TV-and-now-the-screen-doesn-t-work/m-p/4624610#M138859 AnnaGoodchild32 2024-04-21T18:39:25Z Re: My toddler has some how managed to smash a part of our sky glass TV and now the screen doesn’t w https://helpforum.sky.com/t5/Sky-Glass/My-toddler-has-some-how-managed-to-smash-a-part-of-our-sky-glass-TV-and-now-the-screen-doesn-t-work/m-p/4624611#M138860 <P>It's an optional thing that Legal and General offer, it's not included in your sky bill it's seperate.</P><P>&nbsp;</P><P>I would claim through your home insurance if it has accidental damage.</P> Sun, 21 Apr 2024 18:40:41 GMT https://helpforum.sky.com/t5/Sky-Glass/My-toddler-has-some-how-managed-to-smash-a-part-of-our-sky-glass-TV-and-now-the-screen-doesn-t-work/m-p/4624611#M138860 ThePope27 2024-04-21T18:40:41Z Re: My toddler has some how managed to smash a part of our sky glass TV and now the screen doesn’t w https://helpforum.sky.com/t5/Sky-Glass/My-toddler-has-some-how-managed-to-smash-a-part-of-our-sky-glass-TV-and-now-the-screen-doesn-t-work/m-p/4624613#M138861 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4033001">@AnnaGoodchild32</a>&nbsp; Sky protect is an insurance policy from domestic and general so you would have a policy document with them if you have it</P><P>&nbsp;</P><P>whilst it uses skys name it has nothing to do with sky directly&nbsp;</P> Sun, 21 Apr 2024 18:43:01 GMT https://helpforum.sky.com/t5/Sky-Glass/My-toddler-has-some-how-managed-to-smash-a-part-of-our-sky-glass-TV-and-now-the-screen-doesn-t-work/m-p/4624613#M138861 SKY1992bf 2024-04-21T18:43:01Z Re: My toddler has some how managed to smash a part of our sky glass TV and now the screen doesn’t w https://helpforum.sky.com/t5/Sky-Glass/My-toddler-has-some-how-managed-to-smash-a-part-of-our-sky-glass-TV-and-now-the-screen-doesn-t-work/m-p/4624621#M138862 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2733237">@SKY1992bf</a>&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4033001">@AnnaGoodchild32</a>&nbsp;<BR /><BR /></P><P>It is a little confusing as there is 2 Sky Protects</P><P>&nbsp;</P><P>1 by legal and general and 1 run by sky itself.</P><P>&nbsp;</P><P>The one provided by legal and general is for Sky Kit, TV's, laptops, phones etc</P><P>&nbsp;</P><P>The one provided by sky is building and contents insurance in its own right.</P><P>&nbsp;</P><P><SPAN><A href="https://www.sky.com/help/articles/sky-protect-home-insurance" target="_blank">https://www.sky.com/help/articles/sky-protect-home-insurance</A></SPAN></P> Sun, 21 Apr 2024 18:53:15 GMT https://helpforum.sky.com/t5/Sky-Glass/My-toddler-has-some-how-managed-to-smash-a-part-of-our-sky-glass-TV-and-now-the-screen-doesn-t-work/m-p/4624621#M138862 ThePope27 2024-04-21T18:53:15Z Re: My toddler has some how managed to smash a part of our sky glass TV and now the screen doesn’t w https://helpforum.sky.com/t5/Sky-Glass/My-toddler-has-some-how-managed-to-smash-a-part-of-our-sky-glass-TV-and-now-the-screen-doesn-t-work/m-p/4624659#M138863 <P>Sky protect&nbsp; is a separate&nbsp; insurance policy,&nbsp; I have it is £9.00 a month covers my 55inch sky glass tv,&nbsp; my puck and my 43inch lg tv, so you&nbsp; would know&nbsp; if you&nbsp; had sky protect. It's&nbsp; through&nbsp; domestic and&nbsp; general&nbsp;</P> Sun, 21 Apr 2024 19:52:47 GMT https://helpforum.sky.com/t5/Sky-Glass/My-toddler-has-some-how-managed-to-smash-a-part-of-our-sky-glass-TV-and-now-the-screen-doesn-t-work/m-p/4624659#M138863 peter-marlow+1966 2024-04-21T19:52:47Z Re: My toddler has some how managed to smash a part of our sky glass TV and now the screen doesn’t w https://helpforum.sky.com/t5/Sky-Glass/My-toddler-has-some-how-managed-to-smash-a-part-of-our-sky-glass-TV-and-now-the-screen-doesn-t-work/m-p/4624664#M138864 <P>I had sky protect&nbsp; when I had sky q, and moved&nbsp; it over when I changed&nbsp; to sky glass,&nbsp; and it with domestic and general,&nbsp;</P> Sun, 21 Apr 2024 19:56:17 GMT https://helpforum.sky.com/t5/Sky-Glass/My-toddler-has-some-how-managed-to-smash-a-part-of-our-sky-glass-TV-and-now-the-screen-doesn-t-work/m-p/4624664#M138864 peter-marlow+1966 2024-04-21T19:56:17Z Re: My toddler has some how managed to smash a part of our sky glass TV and now the screen doesn’t w https://helpforum.sky.com/t5/Sky-Glass/My-toddler-has-some-how-managed-to-smash-a-part-of-our-sky-glass-TV-and-now-the-screen-doesn-t-work/m-p/4624800#M138867 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4016765">@ThePope27</a>&nbsp;wrote:<BR /> <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2733237">@SKY1992bf</a>&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4033001">@AnnaGoodchild32</a>&nbsp;</P> <P>&nbsp;</P> <P>1 by legal and general and 1 run by sky itself.</P> <P>&nbsp;</P> <P>The one provided by legal and general is for Sky Kit, TV's, laptops, phones etc</P> <P>&nbsp;</P> <P>The one provided by sky is building and contents insurance in its own right.</P> <P>&nbsp;</P> <P><SPAN><A href="https://www.sky.com/help/articles/sky-protect-home-insurance" target="_blank" rel="noopener">https://www.sky.com/help/articles/sky-protect-home-insurance</A></SPAN></P> <HR /></BLOCKQUOTE> <P>The Building and Contents insurance is underwritten by Zurich: Sky isn't licensed or regulated as an insurance company.</P> Mon, 22 Apr 2024 07:34:02 GMT https://helpforum.sky.com/t5/Sky-Glass/My-toddler-has-some-how-managed-to-smash-a-part-of-our-sky-glass-TV-and-now-the-screen-doesn-t-work/m-p/4624800#M138867 TimmyBGood 2024-04-22T07:34:02Z Re: My toddler has some how managed to smash a part of our sky glass TV and now the screen doesn’t w https://helpforum.sky.com/t5/Sky-Glass/My-toddler-has-some-how-managed-to-smash-a-part-of-our-sky-glass-TV-and-now-the-screen-doesn-t-work/m-p/4624819#M138868 <P>Sorry but my sky protect&nbsp; policy , both paper &amp; downloaded clearly&nbsp; says on the top of them domestic and&nbsp; general,&nbsp; not legal and general&nbsp;</P> Mon, 22 Apr 2024 07:55:17 GMT https://helpforum.sky.com/t5/Sky-Glass/My-toddler-has-some-how-managed-to-smash-a-part-of-our-sky-glass-TV-and-now-the-screen-doesn-t-work/m-p/4624819#M138868 peter-marlow+1966 2024-04-22T07:55:17Z Re: My toddler has some how managed to smash a part of our sky glass TV and now the screen doesn’t w https://helpforum.sky.com/t5/Sky-Glass/My-toddler-has-some-how-managed-to-smash-a-part-of-our-sky-glass-TV-and-now-the-screen-doesn-t-work/m-p/4624821#M138869 <P>If you click on the sky home page, click on protect scroll down and click&nbsp; on insure&nbsp; devices&nbsp; it says domestic and&nbsp; general&nbsp; on there to</P> Mon, 22 Apr 2024 07:59:19 GMT https://helpforum.sky.com/t5/Sky-Glass/My-toddler-has-some-how-managed-to-smash-a-part-of-our-sky-glass-TV-and-now-the-screen-doesn-t-work/m-p/4624821#M138869 peter-marlow+1966 2024-04-22T07:59:19Z Re: My toddler has some how managed to smash a part of our sky glass TV and now the screen doesn’t w https://helpforum.sky.com/t5/Sky-Glass/My-toddler-has-some-how-managed-to-smash-a-part-of-our-sky-glass-TV-and-now-the-screen-doesn-t-work/m-p/4624907#M138870 <P>Don't be pedantic, who cares who underwrites it....</P> Mon, 22 Apr 2024 09:22:34 GMT https://helpforum.sky.com/t5/Sky-Glass/My-toddler-has-some-how-managed-to-smash-a-part-of-our-sky-glass-TV-and-now-the-screen-doesn-t-work/m-p/4624907#M138870 ThePope27 2024-04-22T09:22:34Z Re: My toddler has some how managed to smash a part of our sky glass TV and now the screen doesn’t w https://helpforum.sky.com/t5/Sky-Glass/My-toddler-has-some-how-managed-to-smash-a-part-of-our-sky-glass-TV-and-now-the-screen-doesn-t-work/m-p/4625106#M138873 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4016765">@ThePope27</a>&nbsp;</P> <P>&nbsp;</P> <P>Because people think it's 'Sky insurance', and it's not.&nbsp; To be fair, Sky is deliberately confusing the situation with its marketing.</P> <P>&nbsp;</P> <P>One issue is that longstanding Sky television customers posting in the Protect forum get upset when 'Sky' won't offer them cover, because they don't understand it's not actually Sky doing so: the actuarial data analysis on which a policy is quoted or denied is all carried out by the underwriter.</P> Mon, 22 Apr 2024 13:17:05 GMT https://helpforum.sky.com/t5/Sky-Glass/My-toddler-has-some-how-managed-to-smash-a-part-of-our-sky-glass-TV-and-now-the-screen-doesn-t-work/m-p/4625106#M138873 TimmyBGood 2024-04-22T13:17:05Z Re: My toddler has some how managed to smash a part of our sky glass TV and now the screen doesn’t w https://helpforum.sky.com/t5/Sky-Glass/My-toddler-has-some-how-managed-to-smash-a-part-of-our-sky-glass-TV-and-now-the-screen-doesn-t-work/m-p/4625371#M138878 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4016765">@ThePope27</a>&nbsp;wrote:<BR /> <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2733237">@SKY1992bf</a>&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4033001">@AnnaGoodchild32</a>&nbsp;</P> <P>1 by legal and general and 1 run</P> </BLOCKQUOTE> <P>&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4016765">@ThePope27</a>&nbsp;as&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/907438">@peter-marlow+1966</a>&nbsp;states the Sky protect for Sky kit etc is from Domestic &amp; General not Legal &amp; General&nbsp;&nbsp;<span class="lia-unicode-emoji" title=":grinning_face:">😀</span></P> Mon, 22 Apr 2024 16:26:54 GMT https://helpforum.sky.com/t5/Sky-Glass/My-toddler-has-some-how-managed-to-smash-a-part-of-our-sky-glass-TV-and-now-the-screen-doesn-t-work/m-p/4625371#M138878 Laing1 2024-04-22T16:26:54Z Re: My toddler has some how managed to smash a part of our sky glass TV and now the screen doesn’t w https://helpforum.sky.com/t5/Sky-Glass/My-toddler-has-some-how-managed-to-smash-a-part-of-our-sky-glass-TV-and-now-the-screen-doesn-t-work/m-p/4625374#M138879 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2624583">@Laing1</a>&nbsp;</P><P>&nbsp;</P><P>Yes its been addressed i made a typo......</P> Mon, 22 Apr 2024 16:28:17 GMT https://helpforum.sky.com/t5/Sky-Glass/My-toddler-has-some-how-managed-to-smash-a-part-of-our-sky-glass-TV-and-now-the-screen-doesn-t-work/m-p/4625374#M138879 ThePope27 2024-04-22T16:28:17Z Re: My toddler has some how managed to smash a part of our sky glass TV and now the screen doesn’t w https://helpforum.sky.com/t5/Sky-Glass/My-toddler-has-some-how-managed-to-smash-a-part-of-our-sky-glass-TV-and-now-the-screen-doesn-t-work/m-p/4625378#M138880 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2624583">@Laing1</a>&nbsp;</P><P>&nbsp;</P><P>Edit my post then...</P> Mon, 22 Apr 2024 16:29:26 GMT https://helpforum.sky.com/t5/Sky-Glass/My-toddler-has-some-how-managed-to-smash-a-part-of-our-sky-glass-TV-and-now-the-screen-doesn-t-work/m-p/4625378#M138880 ThePope27 2024-04-22T16:29:26Z Re: My toddler has some how managed to smash a part of our sky glass TV and now the screen doesn’t w https://helpforum.sky.com/t5/Sky-Glass/My-toddler-has-some-how-managed-to-smash-a-part-of-our-sky-glass-TV-and-now-the-screen-doesn-t-work/m-p/4625382#M138882 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4016765">@ThePope27</a>&nbsp;wrote:<BR /> <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2624583">@Laing1</a>&nbsp;</P> <P>&nbsp;</P> <P>Edit my post then...</P> <HR /></BLOCKQUOTE> <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4016765">@ThePope27</a>&nbsp;I was only pointing it out to you so you know for future reference and superusers cannot edit other users posts&nbsp;</P> Mon, 22 Apr 2024 16:31:41 GMT https://helpforum.sky.com/t5/Sky-Glass/My-toddler-has-some-how-managed-to-smash-a-part-of-our-sky-glass-TV-and-now-the-screen-doesn-t-work/m-p/4625382#M138882 Laing1 2024-04-22T16:31:41Z Re: My toddler has some how managed to smash a part of our sky glass TV and now the screen doesn’t w https://helpforum.sky.com/t5/Sky-Glass/My-toddler-has-some-how-managed-to-smash-a-part-of-our-sky-glass-TV-and-now-the-screen-doesn-t-work/m-p/4625414#M138885 <P>But superusers can change other peoples answers tho can't they 🤬</P> Mon, 22 Apr 2024 17:05:36 GMT https://helpforum.sky.com/t5/Sky-Glass/My-toddler-has-some-how-managed-to-smash-a-part-of-our-sky-glass-TV-and-now-the-screen-doesn-t-work/m-p/4625414#M138885 ThePope27 2024-04-22T17:05:36Z Re: My toddler has some how managed to smash a part of our sky glass TV and now the screen doesn’t w https://helpforum.sky.com/t5/Sky-Glass/My-toddler-has-some-how-managed-to-smash-a-part-of-our-sky-glass-TV-and-now-the-screen-doesn-t-work/m-p/4625416#M138887 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4016765">@ThePope27</a>&nbsp;wrote:<BR /> <P>But superusers can change other peoples answers tho can't they 🤬</P> <HR /></BLOCKQUOTE> <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4016765">@ThePope27</a>&nbsp;yes superusers can amend answers, where the incorrect post has been picked as the answer a superuser can amend it to the correct answer&nbsp;</P> Mon, 22 Apr 2024 17:11:33 GMT https://helpforum.sky.com/t5/Sky-Glass/My-toddler-has-some-how-managed-to-smash-a-part-of-our-sky-glass-TV-and-now-the-screen-doesn-t-work/m-p/4625416#M138887 Laing1 2024-04-22T17:11:33Z