topic Re: Sky glass freezing in Sky Glass

Sky glass freezing

hacksaw12 — Sun, 21 Apr 2024 07:33:23 GMT

Sky glass constantly freezing and no sound. I have done a soft reboot and it's,still doing the same also checked WiFi and broadband and there is no issues, is there anything else that I can so to solve this issue

Re: Sky glass freezing

GD1 — Sun, 21 Apr 2024 07:36:40 GMT

@hacksaw12 How did you check wifi? Have you ran a speed test from the netflix app on the Glass TV? What speed are you getting over wifi to the TV itself?

Can you use ethernet instead of wifi?

Re: Sky glass freezing

hacksaw12 — Sun, 21 Apr 2024 07:38:40 GMT

Eithernet cable in the TV WiFi signal is 8.7 still getting the same issues,

Re: Sky glass freezing

GD1 — Sun, 21 Apr 2024 08:46:07 GMT

@hacksaw12 Is the TV itself set to connect over ethernet as the wifi speed of 8.7mbps is extremely low and is the cause of your issues.

Go to settings --> Network --> Network Connection - should show as Ethernet.

Also check advanced settings and turn wifi off.

What speeds do you get on your broadband line? It needs to be a minimum of 25mbps for HD & 35mbps for UHD

Re: Sky glass freezing

hacksaw12 — Sun, 21 Apr 2024 07:56:29 GMT

Thanks for that it's,seems to work now

Re: Sky glass freezing

Goultygirl — Mon, 20 May 2024 19:21:39 GMT

My sky glass keeps freezing if I pause live TV when I try to watch it it automatically jumps to live TV and I miss half the programme if I try rewinding it then either won't play or the lip sync is off with the picture I've rebooted put it on standby etc but it still keeps happening

Re: Sky glass freezing

theDoc41uk — Thu, 24 Oct 2024 20:20:31 GMT

How do I check my broadband speed ?