topic Re: Sky Glass Remote Stops Working Overnight in Sky Glass

Sky Glass Remote Stops Working Overnight

RLBR — Sat, 06 Jan 2024 16:26:24 GMT

My Sky Glass Remote works fine for as long as you're using it, but as soon as you turn the TV onto standby for a prolonged period, overnight for example, when you go to turn it back on with the remote it doesn't work. The remote lights up as it should but pressing buttons does nothing. The only solution I've found is to remove and re-insert one of the batteries and then it works. Rolling the batteries doesn't work. Does anyone else have this issue or know how it can be resolved?

Re: Sky Glass Remote Stops Working Overnight

MarkGoldsmith — Sat, 06 Jan 2024 17:00:55 GMT

Try turning overnight power saving mode OFF in the settings and see if that helps

Re: Sky Glass Remote Stops Working Overnight

RLBR — Sat, 06 Jan 2024 17:28:42 GMT

Done - I'll let you know in the morning!

Re: Sky Glass Remote Stops Working Overnight

RLBR — Sun, 07 Jan 2024 14:34:47 GMT

It worked! Thank you so much!

Re: Sky Glass Remote Stops Working Overnight

Maadi12 — Thu, 18 Apr 2024 19:18:50 GMT

But remote won't work so cannot gey to settings

Re: Sky Glass Remote Stops Working Overnight

Fothergill1 — Thu, 18 Apr 2024 20:50:12 GMT

Hi @Maadi12To help you try to get your remote working the links below are to remote troubleshooting guides:

Troubleshooting guide

Remote help

You could also try holding the remote at both ends and giving it a gentle twist as though you were wringing out a cloth. Even though it sounds an unlikely solution it has got many faulty remotes working again (including mine on two occasions).

If none of the above help then I would request a replacement at the following link: Streaming TV replacement remote

If you have one available you can use a Sky Q remote while you wait for a replacement.