topic Technical fault on all channels and then returns to menu in Sky Glass

Technical fault on all channels and then returns to menu

Steve590 — Tue, 16 Apr 2024 19:34:27 GMT

Error code keeps coming up.

internet is fine.

switched off broadband pull all plugs out. Turned back on same message!

Netflix and Prime work fine.

GD1 — Tue, 16 Apr 2024 19:44:52 GMT

@Steve590 How is the TV connecting to your router, poor wifi speeds tend to be the issue.

On the netflix app in the setting menu the speed test should report what speed is being received by the TV.

Steve590 — Tue, 16 Apr 2024 20:05:44 GMT

Connected by Ethernet.

broadband speed is coming up as 2.89Mbps

GD1 — Tue, 16 Apr 2024 20:36:30 GMT

@Steve590 wrote:

Connected by Ethernet.

broadband speed is coming up as 2.89Mbps

That's way to low, you need at 20mbps for HD & 30mbps for UHD

Netflix can use speeds as low as 2mbps with ease which is why it works better than Glass TV channels.

Steve590 — Tue, 16 Apr 2024 20:41:02 GMT

Totally agree. Had several problems ever since having Sky Glass.

Good news though channels are now back!