topic Re: My Sky Glass TV keeps going off when I'm watching any program since I got it ladt year. It's the in Sky Glass

My Sky Glass TV keeps going off when I'm watching any program since I got it ladt year. It's the 55

Barbby — Mon, 15 Apr 2024 07:14:54 GMT

The joy of having the 55 inch Sky Glass TV is destroyed by the constant tripping off when watching dramas and its difficult to speak to Sky technicians to help with the problem. I'll need a replacement or cancel the whole thing. My expectations' not met.

Re: My Sky Glass TV keeps going off when I'm watching any program since I got it ladt year. It's the

Padam_Padam — Mon, 15 Apr 2024 08:56:17 GMT

@Barbby wrote:
The joy of having the 55 inch Sky Glass TV is destroyed by the constant tripping off when watching dramas and its difficult to speak to Sky technicians to help with the problem. I'll need a replacement or cancel the whole thing. My expectations' not met.

If you are having difficulty with your Glass TV and have already attempted to speak to Sky without success then it's worthwhile raising a formal complaint using one of the methods here:

https://www.sky.com/help/articles/how-to-make-a-complaint

This normally prompts Sky to get in touch with you and they will assist in working towards a solution.

Re: My Sky Glass TV keeps going off when I'm watching any program since I got it ladt year. It's the

Fothergill1 — Mon, 15 Apr 2024 09:19:17 GMT

@Barbby as suggested by @Padam_Padam . I just wanted to make sue you are aware that this is a customer help customer forum and therefore you are not addressing Sky.

You will unfortunately have to speak to Sky. When calling Sky to get past the chatbot and speak to someone try answering the following:

Say about sky glass

Say it something else

Say NO when asked about using the web link

This should result in you being put through to an advisor.

Re: My Sky Glass TV keeps going off when I'm watching any program since I got it ladt year. It's the

bemak187 — Mon, 15 Apr 2024 15:20:42 GMT

@BarbbyIsnt clear from your post but is this happening after a certain legnth of time? It could be the power save/eco modes kicking in.