topic Re: Sky glass tv no internet connection all day in Sky Glass

Sky glass tv no internet connection all day

Bon2 — Sun, 14 Apr 2024 17:02:35 GMT

I have reset everything , turned off the router from the mains, tested the connection and my sky glass tv has not been working for the whole day saying it cannot connect to the internet

Re: Sky glass tv no internet connection all day

GD1 — Sun, 14 Apr 2024 17:06:03 GMT

@Bon2 Gave you also reset the network setting in the Glass TV Menu? https://www.sky.com/help/articles/sky-glass-no-internet-connection-osm

Re: Sky glass tv no internet connection all day

Bon2 — Sun, 14 Apr 2024 17:18:19 GMT

I've done all of that many times today 😞 it says no internet connection everytime 🙈

Re: Sky glass tv no internet connection all day

GD1 — Sun, 14 Apr 2024 17:24:07 GMT

@Bon2 Have you actually reset the network settings as per the link? Not just switch things on & off.

Do you have broadband to other devices?

Have you unplugged the TV for at least 10 minutes?

Re: Sky glass tv no internet connection all day

Bon2 — Sun, 14 Apr 2024 18:39:58 GMT

Yes turned everything off. The tv that runs off the sky puck is fine, all other devices are running as normal (iPad/laptop/phones)- must be an issue with the actual tv? We only got it in October

Re: Sky glass tv no internet connection all day

MarkGoldsmith — Sun, 14 Apr 2024 20:15:05 GMT

If you are trying to connect via Wifi, you could try via ethernet and disable the Wifi in the settings and see if that restores the internet connection to your TV

Re: Sky glass tv no internet connection all day

Bon2 — Sun, 14 Apr 2024 20:46:58 GMT

I'm not sure I'd even have a cable long enough to connect it from the router to the tv, plus the tv is fixed the wall. I'm resigned to it not working today, but if I ever find a number for Sky I'll be calling them tomorrow!

Re: Sky glass tv no internet connection all day

Problemswithsky — Thu, 27 Jun 2024 07:15:51 GMT

We tried everything it happen to me it was Weird what has happened. Sky you need to fix this because this TV cost ~£984!! So ther not Suppose to be problems

Re: Sky glass tv no internet connection all day

mikealanr — Thu, 27 Jun 2024 13:54:52 GMT

@Problemswithsky

That's what the warranty is for. Report the problem to Sky and as long as you are in the 2 year warranty period they will swap the set out.

https://www.sky.com/help/articles/warranty-sky-glass

Your not addressing sky, we are fellow subscribers here on the forum.

MikeAlanR