topic Re: Returned sky equipment in Sky Glass

Returned sky equipment

Jason84T — Sun, 14 Apr 2024 10:45:24 GMT

After upgrading to sky glass I sent my old sky equipment back. Receipt from post office and message from sky messages saying thank you and sky courier has it. Then I had text asking me to return equipment so I ignored as sent and tracked 3 weeks later getting text and email asking for equipment or I'll be charged No contact or chat to quickly sort Any ideas? @Sky

Re: Returned sky equipment

MarkGoldsmith — Sun, 14 Apr 2024 11:08:33 GMT

@Jason84T wrote:
After upgrading to sky glass I sent my old sky equipment back. Receipt from post office and message from sky messages saying thank you and sky courier has it. Then I had text asking me to return equipment so I ignored as sent and tracked 3 weeks later getting text and email asking for equipment or I'll be charged No contact or chat to quickly sort Any ideas? @Sky

@Jason84T have you retained proof of postage? With this it will be relatively simple for Sky to verify the equipment has been returned and remove the charge.

Re: Returned sky equipment

Jason84T — Sun, 14 Apr 2024 11:10:39 GMT

Yeah of course but how can I speak to sky in the first place to verify?

Re: Returned sky equipment

MarkGoldsmith — Sun, 14 Apr 2024 11:13:27 GMT

We can escalate your post for the attention of Skys Messaging Team if you'd like. That's why I asked if you have the proof of postage as with that they can actually help you and should be able to get the non-return charge removed from

your account.

Re: Returned sky equipment

Jason84T — Sun, 14 Apr 2024 11:16:13 GMT

"Unipart logistics" tracked return and I still have that receipt

Re: Returned sky equipment

MarkGoldsmith — Sun, 14 Apr 2024 11:17:31 GMT

@Jason84T This has been escalated to the Sky Messaging team who should be in touch with you regarding this within the next 48 hours via a colourful chat bubble which will appear at the bottom of this page.

You may need to refresh your browser for the chat bubble to appear.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
"https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147"

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. Please note this isn't a live chat so replies may not be instant.

Re: Returned sky equipment

Addie15 — Sun, 14 Apr 2024 11:41:57 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Jason84T.

Re: Returned sky equipment

Jason84T — Sun, 14 Apr 2024 12:56:21 GMT

Can you invite to live chat?

Re: Returned sky equipment

Daniel0210 — Sun, 14 Apr 2024 14:48:38 GMT

@Jason84T
You’ll have 48 hours to click on the chat bubble and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Returned sky equipment

Addie15 — Sun, 14 Apr 2024 14:50:10 GMT

Hi there! We already spoke to @Jason84T, and the issue has now been resolved. Thanks.