topic Re: Internet connection in Sky Glass

Internet connection

Shab2 — Sat, 13 Apr 2024 20:14:01 GMT

TV show NO INTERNET CONNECTION . I tried all the steps advised on your system but still unable to fix it. Please advise.

Re: Internet connection

JulieinScotland — Sat, 13 Apr 2024 20:43:10 GMT

Check to see if you have dial tone on a landline telephone plugged into the main telephone socket.

If you do not have dial tone then Reset Router and Sky Glass by switching both off at the mains sockets for approximately 10 minutes and then switch on again

If you do not have dial tone then you have telephone line problem which will require Sky / Open Reach to investigate.

FYI, we are all Customers here and you will need to contact Sky Customer Services to arrange line investigation.

Re: Internet connection

paulg78 — Sat, 13 Apr 2024 21:51:11 GMT

There is an option that keeps your Sky glass connected to your network when put in stand by

It's in Settings / Startup and Standby / Networked standby mode

switch this to on

Hopefully this helps