https://helpforum.sky.com/t5/Sky-Glass/Update/m-p/4611080#M138400 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4019419">@AnaMaia</a>&nbsp;wrote:<BR /><P>I'm setting up the sky puck, it says it's connected and it goes to the updating software page. However, it wont move from there, it remains 0%</P><HR /></BLOCKQUOTE><P>Turn the puck off at the wall for a minute or two then power it back on and try again. They can often get stuck on the first software update but a reboot usually fixes it.&nbsp;</P> Tue, 09 Apr 2024 17:39:49 GMT Padam_Padam 2024-04-09T17:39:49Z https://helpforum.sky.com/t5/Sky-Glass/Update/m-p/4611074#M138399 <P>I'm setting up the sky puck, it says it's connected and it goes to the updating software page. However, it wont move from there, it remains 0%</P> Tue, 09 Apr 2024 17:34:59 GMT https://helpforum.sky.com/t5/Sky-Glass/Update/m-p/4611074#M138399 AnaMaia 2024-04-09T17:34:59Z https://helpforum.sky.com/t5/Sky-Glass/Update/m-p/4611080#M138400 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4019419">@AnaMaia</a>&nbsp;wrote:<BR /><P>I'm setting up the sky puck, it says it's connected and it goes to the updating software page. However, it wont move from there, it remains 0%</P><HR /></BLOCKQUOTE><P>Turn the puck off at the wall for a minute or two then power it back on and try again. They can often get stuck on the first software update but a reboot usually fixes it.&nbsp;</P> Tue, 09 Apr 2024 17:39:49 GMT https://helpforum.sky.com/t5/Sky-Glass/Update/m-p/4611080#M138400 Padam_Padam 2024-04-09T17:39:49Z