topic Re: Buffering in Sky Glass

Buffering

thetw80 — Mon, 08 Apr 2024 14:54:51 GMT

My sky glass is constantly buffering

Re: Buffering

GD1 — Mon, 08 Apr 2024 14:57:25 GMT

@thetw80 Buffering is normally the result of either poor speeds or wifi issues.

How is the TV connected to the hub?

Re: Buffering

thetw80 — Mon, 08 Apr 2024 15:02:08 GMT

It is connected with WiFi

Re: Buffering

GD1 — Mon, 08 Apr 2024 15:09:43 GMT

@thetw80 If you open the netflix app and go to settings there is an option to run a speeds test, what speed is this reporting.

Re: Buffering

thetw80 — Mon, 08 Apr 2024 15:13:07 GMT

60.28 Mbps

Re: Buffering

GD1 — Mon, 08 Apr 2024 15:33:37 GMT

@thetw80 That should be enough for UHD, normally a power down for a few minutes and power back up may resolve it.

Re: Buffering

thetw80 — Mon, 08 Apr 2024 15:34:44 GMT

I have tried that already

Re: Buffering

MarkGoldsmith — Mon, 08 Apr 2024 17:30:47 GMT

@thetw80 wrote:
I have tried that already

In that case it's likely the cause is the stability of the WiFi network.

The way to test this is to connect it via Ethernet cable instead of WiFi, ensuring int he settings you have also disabled the WiFi. Once the WiFi is disabled it's worth rebooting to ensure the new settings are picked up by unplugging for a couple of minutes.

Re: Buffering

paulg78 — Mon, 08 Apr 2024 17:38:24 GMT

Wifi is a bit hit and miss when it comes to streaming ,

60Mb/s is certainly fast enough to stream but your Sky glass

could be struggling with a few things

for example:

1) co channel interference from neighbouring wifi networks

2) the amount of other devices connected to your wifi network as each device is fighting for

the same amount of bandwith which can also cause latency issues (lag)

If possible try and connect your Sky Glass via an ethernet cable, if not possible the power line adapters do a good job.

either will provide a stable connection