topic Re: Picture problem in Sky Glass

Picture problem

Vixen1981 — Mon, 08 Apr 2024 11:27:27 GMT

Picture on glass TV keeps freezing, it keeps turning itself off and when watching programs from the start it then jumps to live screening.

Re: Picture problem

Padam_Padam — Mon, 08 Apr 2024 11:51:30 GMT

@Vixen1981 wrote:
Picture on glass TV keeps freezing, it keeps turning itself off and when watching programs from the start it then jumps to live screening.

This would suggest the broadband connection is problematic.

What speed do you receive and how is your Glass TV connected to your router?

To find out the speed being received by the TV open the Netflix app, navigate to the get help menu and run a network check.

For most stable performance it's recommended that you connect Glass to your router via an ethernet cable and turn WiFi off in the network settings. If this isn't possible then you need to make sure your WiFi connection is as fast and stable as possible with no interference.

Re: Picture problem

Vixen1981 — Mon, 08 Apr 2024 11:57:32 GMT

No problems with Internet

Re: Picture problem

Padam_Padam — Mon, 08 Apr 2024 12:00:43 GMT

@Vixen1981 wrote:
No problems with Internet

What speed does Netflix report is being received? All your other devices may be connected to your WiFi and be working properly but Glass is very sensitive to speed fluctuations so it's important to check it specifically.

Re: Picture problem

Vixen1981 — Mon, 08 Apr 2024 12:05:24 GMT

It turns off on its own too

Re: Picture problem

MarkGoldsmith — Mon, 08 Apr 2024 13:06:41 GMT

@Vixen1981 you aren't actually answering the questions being asked by other members of this community, so its really hard to give you advice unless you do.

As mentioned by @Padam_Padam your symptoms would suggest an issue with the strength and stability of the network connection going to your Glass.

So have you run the network speed test as suggested, and can you confirm how the Glass is connected to the internet

Re: Picture problem

Vixen1981 — Mon, 08 Apr 2024 13:19:32 GMT

Yes ran a check on my Internet and speeds are fine and yes the TV is connected to the Internet

Re: Picture problem

Vixen1981 — Mon, 08 Apr 2024 13:20:42 GMT

How do I check Netflix connection

Re: Picture problem

MarkGoldsmith — Mon, 08 Apr 2024 13:22:06 GMT

@Vixen1981 wrote:
How do I check Netflix connection

Open the Netlfix App on the Glass, go to get help and then Check Your Network, it will provide you with the speeds that the TV is getting

Re: Picture problem

MarkGoldsmith — Mon, 08 Apr 2024 13:22:30 GMT

@Vixen1981 wrote:
Yes ran a check on my Internet and speeds are fine and yes the TV is connected to the Internet

But how you do have it connected to the internet via Wifi or ethernet?

Re: Picture problem

Vixen1981 — Mon, 08 Apr 2024 13:28:01 GMT

Running check now it's getting 53.15 Mbps. Is that good