https://helpforum.sky.com/t5/Sky-Glass/My-remote-has-stopped-working/m-p/4607250#M138163 <P>Woke up this morning and the remote isn't working checked batteries there seems to be some grease inside the back casing&nbsp;</P> Sat, 06 Apr 2024 06:10:29 GMT deanne1 2024-04-06T06:10:29Z https://helpforum.sky.com/t5/Sky-Glass/My-remote-has-stopped-working/m-p/4607250#M138163 <P>Woke up this morning and the remote isn't working checked batteries there seems to be some grease inside the back casing&nbsp;</P> Sat, 06 Apr 2024 06:10:29 GMT https://helpforum.sky.com/t5/Sky-Glass/My-remote-has-stopped-working/m-p/4607250#M138163 deanne1 2024-04-06T06:10:29Z https://helpforum.sky.com/t5/Sky-Glass/My-remote-has-stopped-working/m-p/4607550#M138179 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2821723">@deanne1</a>Try to pair the remote again as follows:</P><P>&nbsp;</P><OL><LI><SPAN>Press 7 and 9 together on your Sky remote for three seconds (This resets/clears the remote)</SPAN></LI><LI><SPAN>Press 4 and 6 together for three seconds</SPAN></LI><LI><SPAN>Press 1 and 3 together for three seconds (bluetooth mode).<SPAN class="">&nbsp; </SPAN>A connected message should appear on your screen, press continue and it's all done.</SPAN></LI></OL><P><SPAN>If that doesn't working the links below are to remote troubleshooting guides:</SPAN></P><P>&nbsp;</P><P><SPAN><A href="https://www.sky.com/help/articles/remote-control-help-sky-glass" target="_blank" rel="noopener">Troubleshooting guide</A></SPAN></P><P><SPAN><A href="https://www.sky.com/help/home/sky-tv/sky-tv-glass/fixing-a-problem-sky-glass/fixing-sky-glass-remote/articles/service-checker-sky-glass-remote-help" target="_blank" rel="noopener">Remote help</A></SPAN></P><P>&nbsp;</P><P>You could also try holding the remote at both ends and giving it a gentle twist as though you were wringing out a cloth. &nbsp;Even though it sounds an unlikely solution it has got many faulty remotes working again (including mine on two occasions).</P><P>&nbsp;</P><P>If none of the above help then I would request a replacement at the following link:&nbsp;<A href="https://www.sky.com/help/forms/streaming-tv-remote" target="_blank" rel="noopener"><SPAN>Streaming TV replacement remote&nbsp;</SPAN></A></P><P>&nbsp;</P><P>If you have one available you can use a Sky Q remote while you wait for a replacement.</P> Sat, 06 Apr 2024 12:48:01 GMT https://helpforum.sky.com/t5/Sky-Glass/My-remote-has-stopped-working/m-p/4607550#M138179 Fothergill1 2024-04-06T12:48:01Z