topic My sky glass remote has stopped working completely. Batteries replaced. in Sky Glass

My sky glass remote has stopped working completely. Batteries replaced.

GemLou22 — Fri, 05 Apr 2024 16:19:15 GMT

My sky glass remote has lost all power. Batteries replaced. The TV switches on with my virgin box remote but that's it, I can not change the input signal to watch TV.

Re: My sky glass remote has stopped working completely. Batteries replaced.

mikealanr — Fri, 05 Apr 2024 19:18:50 GMT

Hi @GemLou22

Is the back light of the remote working? If not try twisting the remote very gently like you were wringing out a dishcloth. If the remote is lighting up, try the following troubleshooting steps. See: https://www.sky.com/help/articles/remote-control-help-sky-glass#:~:text=Re-pair%20your%20remote&text=Press%20and%20hold%207%20and,connected%27%20message%20and%20select%20Continue.

If it's still not working after trying those steps you can ask for a replacement by filling out this online form: https://www.sky.com/help/forms/streaming-tv-remote or speaking to Sky customer services. (We are fellow subscribers on the forum).

MikeAlanR

Re: My sky glass remote has stopped working completely. Batteries replaced.

GemLou22 — Sat, 06 Apr 2024 07:39:06 GMT

Thank you I have tried this also, also the TV voice control. Nothing seems to work. I have requested a new remote, but sky cannot help in any other way. I feel offering an app for the phone should be an option in this situation, as I am left without a functioning TV until this remote arrives.

Re: My sky glass remote has stopped working completely. Batteries replaced.

mikealanr — Sat, 06 Apr 2024 10:00:44 GMT

Hi @GemLou22

You can use voice commands for the basics, changing channels etc. if you were a Sky Q customer, your Q remote can be paired in the meantime.

https://www.sky.com/help/articles/voice-control-sky-glass

MikeAlanR