topic Re: Tv screen fault in Sky Glass

Tv screen fault

Darryl3 — Fri, 05 Apr 2024 13:01:45 GMT

43" skyglass tv screen, tv was delivered 15 days ago and now top & central of screen has a black area 6" deep by 9" wide and within that area is what looks like a square spiders Web made up of red blue green & orange squares the picture everywhere else is crystal clear what can I do please.

Re: Tv screen fault

MarkGoldsmith — Fri, 05 Apr 2024 13:25:56 GMT

@Darryl3 have you tried unplugging the TV was about 10 minutes and see if this helps. This has been know to clear some screen based issues and obviously is an easy thing to try before having to phone Sky and potentially requesting a replacement TV.

Re: Tv screen fault

TimmyBGood — Fri, 05 Apr 2024 21:25:06 GMT

@Darryl3 wrote:

within that area is what looks like a square spiders Web made up of red blue green & orange squares

That sounds more like impact damage or some other physical LCD failure to me, which wouldn't be cured by a reboot.

Re: Tv screen fault

Laing1 — Sat, 06 Apr 2024 13:05:55 GMT

@Darryl3 wrote:

43" skyglass tv screen, tv was delivered 15 days ago and now top & central of screen has a black area 6" deep by 9" wide and within that area is what looks like a square spiders Web made up of red blue green & orange squares the picture everywhere else is crystal clear what can I do please.

@Darryl3 If its only 15 days old I'd contact Sky to get a replacement