https://helpforum.sky.com/t5/Sky-Glass/Frozen-pictures/m-p/4606020#M138113 <P>One of the main reasons for freezing is the quality and speed of the Wi-Fi signal being received at the TV/puck and not that being received at the router.&nbsp; This can be checked with the Netflix App (Get help &gt; Check network) and is often much less than you might expect. The minimum speeds<SPAN class="">&nbsp; </SPAN>recommended by Sky are as follows:</P><P>HD = 25mbps</P><P>UHD = 30mbps</P><P>HD + 1 puck = 30mbps</P><P>UHD + 1 puck = 35mbps</P><P>&nbsp;</P><P>If your speed at the TV is borderline try connecting via Ethernet cable. If this is not practical you can use powerline adapters (about £30 at Amazon). Note the Ethernet port on the Glass TV (&amp; pucks) only supports 100mbps so don't waste money on the more expensive 1gb powerline adapters</P> Thu, 04 Apr 2024 17:57:19 GMT Fothergill1 2024-04-04T17:57:19Z https://helpforum.sky.com/t5/Sky-Glass/Frozen-pictures/m-p/4605851#M138095 Picture keeps freezing seems to get stuck. This is happening 2 or 3 times away. We turned everything off at mains but this does not solve the problem Thu, 04 Apr 2024 15:18:58 GMT https://helpforum.sky.com/t5/Sky-Glass/Frozen-pictures/m-p/4605851#M138095 Myglass1 2024-04-04T15:18:58Z https://helpforum.sky.com/t5/Sky-Glass/Frozen-pictures/m-p/4606020#M138113 <P>One of the main reasons for freezing is the quality and speed of the Wi-Fi signal being received at the TV/puck and not that being received at the router.&nbsp; This can be checked with the Netflix App (Get help &gt; Check network) and is often much less than you might expect. The minimum speeds<SPAN class="">&nbsp; </SPAN>recommended by Sky are as follows:</P><P>HD = 25mbps</P><P>UHD = 30mbps</P><P>HD + 1 puck = 30mbps</P><P>UHD + 1 puck = 35mbps</P><P>&nbsp;</P><P>If your speed at the TV is borderline try connecting via Ethernet cable. If this is not practical you can use powerline adapters (about £30 at Amazon). Note the Ethernet port on the Glass TV (&amp; pucks) only supports 100mbps so don't waste money on the more expensive 1gb powerline adapters</P> Thu, 04 Apr 2024 17:57:19 GMT https://helpforum.sky.com/t5/Sky-Glass/Frozen-pictures/m-p/4606020#M138113 Fothergill1 2024-04-04T17:57:19Z