https://helpforum.sky.com/t5/Sky-Glass/My-sky-app-problem-after-ordering-sky-glass/m-p/4604674#M138041 <P>After ordering sky glass I can not access my sky app&nbsp;</P> Wed, 03 Apr 2024 14:27:09 GMT Rona42 2024-04-03T14:27:09Z https://helpforum.sky.com/t5/Sky-Glass/My-sky-app-problem-after-ordering-sky-glass/m-p/4604674#M138041 <P>After ordering sky glass I can not access my sky app&nbsp;</P> Wed, 03 Apr 2024 14:27:09 GMT https://helpforum.sky.com/t5/Sky-Glass/My-sky-app-problem-after-ordering-sky-glass/m-p/4604674#M138041 Rona42 2024-04-03T14:27:09Z https://helpforum.sky.com/t5/Sky-Glass/My-sky-app-problem-after-ordering-sky-glass/m-p/4604786#M138049 <P>Hi <a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3035938">@Rona42</a>&nbsp;</P><P>&nbsp;</P><P>The order should have shouldn't have affected your Sky ID. But it may be waiting for you to set up your account as per the instructions on the email acknowledgement. You can also try the forgotten password procedure as documented here: <A href="https://www.sky.com/help/articles/sky-id-sky-glass-signing-in" target="_blank" rel="noopener">https://www.sky.com/help/articles/sky-id-sky-glass-signing-in</A></P><P>&nbsp;</P><P>Failing this you will need to contact Sky, as we are fellow subscribers on the forum.</P><P>&nbsp;</P><P>MikeAlanR</P><P>&nbsp;</P> Wed, 03 Apr 2024 16:06:35 GMT https://helpforum.sky.com/t5/Sky-Glass/My-sky-app-problem-after-ordering-sky-glass/m-p/4604786#M138049 mikealanr 2024-04-03T16:06:35Z