topic Re: Baxter in Sky Glass

Baxter

Spb — Tue, 02 Apr 2024 17:23:48 GMT

There is a problem with the motion sensor. The tv will turn off if no motion is detected but it won't turn on when walk in the room for instance, I do have the setting set to on so I would like some tech support as advised by the sky sales representative

Re: Baxter

GD1 — Tue, 02 Apr 2024 17:34:06 GMT

@Spb This is a customer helps customer forum, there is no "Tech Support" via this route.

Have you turned the TV off at the wall & back on again?

Re: Baxter

Fothergill1 — Tue, 02 Apr 2024 17:41:06 GMT

@Spb a reboot might resolve the problem. Switch off at the wall socket for a minute and then switch it back on. It will take about a minute to reboot.

Personally I found all these options annoying and also, as you have found, they created their own problems. I ended up turning them all off except for the Networked Standby Mode which I turned on.

Re: Baxter

Spb — Tue, 02 Apr 2024 18:03:03 GMT

Yes I'm aware of that the representative wasn't clear on this however thanks for the advice and I'll now give it a shot and get back to you , thanks

Re: Baxter

Spb — Tue, 02 Apr 2024 19:04:36 GMT

@Fothergill1 @GD1

thank you both for the advice I tried to switch of at the mains, left it a few minutes, same issue occurred, I decided to factory reset it but I still have the same issue, so again turned off at the mains plug out but still left with the same problem I paid cash for the tv I'm still in my 31 day cooling off period so I think I may get a replacement, I know at the end of the day it's my choice, what do you two think?
id hate to have another tv arrive and have some off the horrific problems I've read on here lol!

at the end of the day it's not a huge issue and the tv is great apart from that so I'm unsure what my next move should be, thanks to you both for the prompt reply

Re: Baxter

GD1 — Tue, 02 Apr 2024 19:06:56 GMT

@Spb wrote:

@Fothergill1 @GD1

thank you both for the advice I tried to switch of at the mains, left it a few minutes, same issue occurred, I decided to factory reset it but I still have the same issue, so again turned off at the mains plug out but still left with the same problem I paid cash for the tv I'm still in my 31 day cooling off period so I think I may get a replacement, I know at the end of the day it's my choice, what do you two think?
id hate to have another tv arrive and have some off the horrific problems I've read on here lol!

at the end of the day it's not a huge issue and the tv is great apart from that so I'm unsure what my next move should be, thanks to you both for the prompt reply

If you're going down that route why not use the refund towards a proper smart TV and just get Sky stream?

Re: Baxter

Spb — Tue, 02 Apr 2024 19:07:23 GMT

That was a bit heavy, and unclear

I done what you guys said l, then I done a factory reset still have the same issue.

i suppose it's now the decision of do I get a replacement or do I just bite the bulllet, thanks

Re: Baxter

Spb — Tue, 02 Apr 2024 19:08:51 GMT

@GD1 I bought a refurbished model 55 inch in white so I got a great deal 455 I think I paid

Re: Baxter

Spb — Tue, 02 Apr 2024 19:10:59 GMT

@GD1 I suppose it wouldn't make much sence in doing so I have another Samsung OLED I've not even looked into or aware of what sky stream or the package options

Re: Baxter

GD1 — Tue, 02 Apr 2024 19:16:36 GMT

@Spb wrote:

@GD1 I suppose it wouldn't make much sence in doing so I have another Samsung OLED I've not even looked into or aware of what sky stream or the package options

Sky stream is the same as Sky Glass but without the TV & Live camera options, you get a small box instead called a puck. I'd say using the samsung with the stream puck would give you better pictures especially on UHD content over the Glass TV.

However if you can live with the auto switch on not working that would be up to you.

Re: Baxter

Spb — Tue, 02 Apr 2024 20:01:39 GMT

@GD1 Yeah that could be an option for sure, I do like the sky glass tv blends in nice

I think I'll get a replacement.

the Samsungs more for playing games which I hardly ever do it goes to waste on the bedroom stand

@GD1 @Fothergill1 thank you both for the help/ advice, much appreciated