topic Re: Design fault on sky live in Sky Glass

Design fault on sky live

Goose_flies — Mon, 01 Apr 2024 16:05:53 GMT

Hello

purchased sky live recently and returning immediately for a refund as it is not designed to be installed on wall mounted Sky Glass. Once set up the camera only picks up top half of the body. Has anyone else had issues with the poor design of the camera? Tried to put it on shelf under tv but due to plug at the back of camera it will not sit flush.

Re: Design fault on sky live

TimmyBGood — Mon, 01 Apr 2024 16:14:41 GMT

@Goose_flies wrote:

Has anyone else had issues with the poor design of the camera?

From memory that's been mentioned in a couple of previous posts.

Presumably the camera had to have a specified vertical field of view and that was chosen to be from a tabletop rather than a wall mount.

Re: Design fault on sky live

Goose_flies — Mon, 01 Apr 2024 16:17:10 GMT

Yeah I wish I had read them prior to purchase. But as a company who sell Sky Glass with wall mount included would design Sky Live to be available to everyone.

Re: Design fault on sky live

TimmyBGood — Mon, 01 Apr 2024 18:23:56 GMT

@Goose_flies wrote:

But as a company who sell Sky Glass with wall mount included would design Sky Live to be available to everyone.

Unless that wasn't possible (given there's no externally adjustable lens element) and the tabletop height was taken as being the more common one.

Re: Design fault on sky live

Goose_flies — Mon, 01 Apr 2024 18:42:22 GMT

Yeah I understand what your saying there but then if it's not suitable for wall mount because of design issue then sky should at least inform customers of that information and not sell it when they know it's not suitable. Just wish there was some form of shelf or bracket that can be used to position it on the wall in a more suitable location.

Re: Design fault on sky live

TimmyBGood — Mon, 01 Apr 2024 20:11:40 GMT

@Goose_flies wrote:

Just wish there was some form of shelf or bracket that can be used to position it on the wall in a more suitable location.

I've been thinking about that: there are numerous brackets for the Xbox Kinect camera which might be suitable.

Re: Design fault on sky live

peter-marlow+1966 — Tue, 02 Apr 2024 08:06:22 GMT

Did you try the angle positioned on the camera to tile it down and sand back ?

Re: Design fault on sky live

peter-marlow+1966 — Tue, 02 Apr 2024 08:10:06 GMT

I ask because my sky glass tv is on the wall, using the bracket from the tv and my sky live works fine, the grand children are always playing games on it when they visit and we do watch together, and I use the zoom all with no problems, full body in the camera

Re: Design fault on sky live

Goose_flies — Wed, 03 Apr 2024 03:35:58 GMT

@peter-marlow+1966 Yeah I am using the tilt stand under the camera but still no good

Re: Design fault on sky live

flaxzune — Thu, 04 Apr 2024 08:56:21 GMT

Yeah I wish I had read them prior to purchase.