topic Re: Playlist issues programmes stop and start on there own. in Sky Glass

Playlist issues programmes stop and start on there own.

David0519 — Fri, 29 Mar 2024 17:26:17 GMT

We access programmes via playlist and then sometimes just stop and start on there own, especially BBCI player ?

Re: Playlist issues programmes stop and start on there own.

MarkGoldsmith — Fri, 29 Mar 2024 21:52:22 GMT

So the iPlayer will auto-play the next episode ( or an episode from a random show if thinks you might like) when you complete an wathcing a show. At the end of a show in iPlayer, if you don't want to watch the next episode, the best thing to do is to press the back button which will exit the current programme and take you back to the programme page within iplayer. From that point you are then safe to press the Home button and start to navigate around the rest of the Sky platform as usually.

If you don't press the back button and just press the home button, then as iplayer is still open it will start to autoplay whatever it has queued up. Its a bit mad really but unfortunately its the way that the iplayer works.

Re: Playlist issues programmes stop and start on there own.

David0519 — Fri, 29 Mar 2024 21:58:08 GMT

Hi Mark, no, that's not the issue. The issue is that a programme is playing, it could have been playing 5 minutes or 1/2 hour but it just starts pausing and playing on its own. We have to either rewind it to kind of reset it or keep pressing play till it stops.

Re: Playlist issues programmes stop and start on there own.

MarkGoldsmith — Fri, 29 Mar 2024 22:00:15 GMT

Does this happen on all types of programming? i.e live channels, cloud recordings, or the various catch-up apps. Or is it only specific to iPlayer?

Re: Playlist issues programmes stop and start on there own.

David0519 — Fri, 29 Mar 2024 22:02:35 GMT

It is specific to playlist programmes, any of them but the worst is BBCI player. Live programmes are perfect.

Re: Playlist issues programmes stop and start on there own.

MarkGoldsmith — Fri, 29 Mar 2024 22:13:43 GMT

Have you already tried the following?

Unplug the Glass for a couple of minutes in order properly reboot it
Try an app refresh Settings > System Management > Resets & Updates > refresh apps. This process is not instant and is carried out in the background so don't expect an instant solution.

Re: Playlist issues programmes stop and start on there own.

David0519 — Fri, 29 Mar 2024 22:15:24 GMT

ok, thanks 👍

Re: Playlist issues programmes stop and start on there own.

David0519 — Mon, 01 Apr 2024 11:40:51 GMT

I have completed the re-set and the TV power on off but the problem still persists. Is there a tech No for Sky, I think I may need an engineer. I've tried everything now.

Re: Playlist issues programmes stop and start on there own.

Padam_Padam — Mon, 01 Apr 2024 11:44:10 GMT

@David0519 wrote:
I have completed the re-set and the TV power on off but the problem still persists. Is there a tech No for Sky, I think I may need an engineer. I've tried everything now.

There are no engineers for Sky's streaming products, only the Q satellite service.

You'll need to try ringing Sky for further troubleshooting.