topic Re: Shocking customer service, NEED HELP in Sky Glass

Re: Shocking customer service, NEED HELP

Farrell88 — Sun, 31 Mar 2024 11:47:55 GMT

Hello I was advice too pay £140 for a replacement sky glass tv. Witch is damage screen. , Has I am still paying for the sky glass till next year thanks

Re: Shocking customer service, NEED HELP

GD1 — Sun, 31 Mar 2024 12:25:56 GMT

@Farrell88 If the screen damage is due to accidental damage then you are responsible for any repairs, you still need to honour your credit agreement if the set hasn't been paid off.

Any offer of a replacement for a fee is over & above the credit repayments you still need to pay.

Re: Shocking customer service, NEED HELP

Farrell88 — Sun, 31 Mar 2024 12:46:32 GMT

Hi I am still paying ,,,, I just want my tv screen fixed. Thanks

Re: Shocking customer service, NEED HELP

Farrell88 — Sun, 31 Mar 2024 12:47:07 GMT

The screen damaged needs fix thanks

Re: Shocking customer service, NEED HELP

GD1 — Sun, 31 Mar 2024 13:04:52 GMT

@Farrell88 If the screen os damaged it won't be fixed, as Sky have already offered you replacement set at a reduced cost then that is the most you can expect.

https://www.sky.com/help/articles/sky-glass-tv-repairs

Re: Shocking customer service, NEED HELP

MarkGoldsmith — Sun, 31 Mar 2024 13:05:29 GMT

@Farrell88 wrote:
The screen damaged needs fix thanks

@Farrell88 as pointed out by @GD1 if your screen damage was as a result of accidentally damage, that is not covered under your Sky warranty.

You may be able to claiim on your home insurance, if you are covered to get it replaced elsewhere, however screen repairs can be expensive so may not be cost effective if you don't hav cover on your insurance to make a claim

Re: Shocking customer service, NEED HELP

Farrell88 — Sun, 31 Mar 2024 13:06:51 GMT

Hi so can this get fix then ? Thanks

Re: Shocking customer service, NEED HELP

Farrell88 — Sun, 31 Mar 2024 13:08:36 GMT

And also can you help with my free nexfilx account

Re: Shocking customer service, NEED HELP

Farrell88 — Sun, 31 Mar 2024 13:10:22 GMT

Hello this ain't on this I am paying for a damage screen. That your can't help me with I have paid a lot money for and still paying for it. Too. Can't this be fix for the one off time. Thanks

Re: Shocking customer service, NEED HELP

MarkGoldsmith — Sun, 31 Mar 2024 13:10:57 GMT

@Farrell88 wrote:
Hi so can this get fix then ? Thanks

You need to read the link @GD1 provided in the previous post about the screen repairs.

Re: Shocking customer service, NEED HELP

MarkGoldsmith — Sun, 31 Mar 2024 13:11:57 GMT

@Farrell88 wrote:
And also can you help with my free nexfilx account

You just need to follow the instructions on the Sky Help documentation to link your Sky and Netflix accounts: https://www.sky.com/help/articles/apps-on-sky-q-and-glass-using-netflix

Re: Shocking customer service, NEED HELP

MarkGoldsmith — Sun, 31 Mar 2024 13:13:07 GMT

@Farrell88 wrote:
Hello this ain't on this I am paying for a damage screen. That your can't help me with I have paid a lot money for and still paying for it. Too. Can't this be fix for the one off time. Thanks

We can't do anything, as this is a public forum of other Sky Customers. All we can do is offer advice and point you towards the correct Sky help documentation, which has been done for both the issues you have posted about on this thread.

Re: Shocking customer service, NEED HELP

GD1 — Sun, 31 Mar 2024 13:18:06 GMT

@Farrell88 We are all customers here you're not talking to Sky customer servoces, the information provided is correct and you need to follow the advise and link provided.

Help right can someone help with a replacement off a crack screen. I paid a lot off money for my

Farrell88 — Sat, 14 Sep 2024 07:06:02 GMT

Help right can someone help with a replacement off a crack screen. I paid a lot off money for my sky glass tvv. Reall not happy can plz help thanks

Re: Help right can someone help with a replacement off a crack screen. I paid a lot off money for

Farrell88 — Sat, 14 Sep 2024 07:11:21 GMT

Also i was told that i can get replAcment thannks

Re: Help right can someone help with a replacement off a crack screen. I paid a lot off money for

Mister_Dalek — Sat, 14 Sep 2024 07:37:52 GMT

@Farrell88 wrote:
Help right can someone help with a replacement off a crack screen. I paid a lot off money for my sky glass tvv. Reall not happy can plz help thanks

If the TV was delivered with a cracked screen then you should absolutely receive a free replacement.
If you damaged the screen accidentally then you need to purchase a new TV and make a claim on your home contents insurance accidental damage policy (if you have one.)

Like any TV purchased from any retailer, Sky Glass is yours from the moment you receive it, regardless of whether you have finished paying for it or not. If you damage it, that's not the fault of the retailer, in this case Sky, so you need to pay for replacement yourself.

Re: Help right can someone help with a replacement off a crack screen. I paid a lot off money for

TimmyBGood — Sat, 14 Sep 2024 07:38:14 GMT

@Farrell88

You'll need to negotiate that with Sky, but it's your set (even if you are still making loan repayments) and accidental damage isn't the responsibility of Sky.

Re: Help right can someone help with a replacement off a crack screen. I paid a lot off money for

Farrell88 — Sat, 14 Sep 2024 08:48:22 GMT

Yes i paid a lot off money for the sky glass. And still owe £400 but soon i will pay it all off. But still. I would need a replacement this was advice too me that i can if i pay all the £400

Thanks can you plz help me

Re: Help right can someone help with a replacement off a crack screen. I paid a lot off money for

MarkGoldsmith — Sat, 14 Sep 2024 08:57:16 GMT

If the Tv has been damaged you would either need to pay for it to be repaired so purchase a new one ( however you would still need to pay off the damaged one).

The warranty on a Sky glass applies if the TV is faulty ( or damaged on delivery) as opposed to have been accidentally damaged.

As others have stated if you have accidental damage cover on your home insurance you would be eligible to make an insurance claim.

Re: Help right can someone help with a replacement off a crack screen. I paid a lot off money for

GD1 — Sat, 14 Sep 2024 09:08:15 GMT

@Farrell88 You've been advised already, please read the replies. You will need to call Sky to get a replacement set.

The community can't arrange this for you.

Also you raised this issue in March so what have you done since then as you were given the same advice.

Are you even reading the replies?