https://helpforum.sky.com/t5/Sky-Glass/Sky-glass-screen-has-lines/m-p/4600231#M137785 <P>Hi <a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4008401">@Mattb1977</a>&nbsp;</P><P>&nbsp;</P><P>Sometimes this can be caused by a software bug. Unplug your glass from the mains for 10 minutes and power back on. If it still remains you will need to contact Sky and get your set swapped out under warranty.as would point to a hardware issue.</P><P>&nbsp;</P><P>MikeAlanR</P> Fri, 29 Mar 2024 10:52:17 GMT mikealanr 2024-03-29T10:52:17Z https://helpforum.sky.com/t5/Sky-Glass/Sky-glass-screen-has-lines/m-p/4600201#M137781 <P>We have turn our sky glass on this morning and there is a 10cm vertical line through the screen&nbsp;</P> Fri, 29 Mar 2024 10:19:04 GMT https://helpforum.sky.com/t5/Sky-Glass/Sky-glass-screen-has-lines/m-p/4600201#M137781 Mattb1977 2024-03-29T10:19:04Z https://helpforum.sky.com/t5/Sky-Glass/Sky-glass-screen-has-lines/m-p/4600231#M137785 <P>Hi <a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4008401">@Mattb1977</a>&nbsp;</P><P>&nbsp;</P><P>Sometimes this can be caused by a software bug. Unplug your glass from the mains for 10 minutes and power back on. If it still remains you will need to contact Sky and get your set swapped out under warranty.as would point to a hardware issue.</P><P>&nbsp;</P><P>MikeAlanR</P> Fri, 29 Mar 2024 10:52:17 GMT https://helpforum.sky.com/t5/Sky-Glass/Sky-glass-screen-has-lines/m-p/4600231#M137785 mikealanr 2024-03-29T10:52:17Z