topic Re: Ive lost channels in Sky Glass

Ive lost channels

Rosey430 — Tue, 06 Feb 2024 19:23:53 GMT

I hVe lost channls and um not happy

Re: Ive lost channels

Daniel0210 — Tue, 06 Feb 2024 19:27:00 GMT

@Rosey430

In what way have you lost channels?

Re: Ive lost channels

GD1 — Tue, 06 Feb 2024 19:27:39 GMT

@Rosey430 You're only telling other customers, if you want the forum to help you need to provide far more details.

Which channels? Any error messages?

Re: Ive lost channels

Nomisnhoj64 — Thu, 28 Mar 2024 11:20:47 GMT

I have just paid a bill and for 2 days it said it will be back up running i 2 hours but never did. Said to make it go faster restart the box but wouldn't give me the opportunity to do it

Re: Ive lost channels

Daniel0210 — Thu, 28 Mar 2024 11:24:53 GMT

@Nomisnhoj64

Did you miss a payment, in which case your service was restricted?

If your Sky services have been restricted (it’s normally only a missed payment that triggers this), Sky won’t reinstate them until you’ve paid what (Sky believe) is owed in full and set up a new continuous payment method. If your payment is two or more weeks overdue you will have to pay the next one too.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Also, any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week as banks are closed.

Re: Ive lost channels

GD1 — Thu, 28 Mar 2024 13:35:07 GMT

@Nomisnhoj64 Do you have Sky Q or Sky Glass as you also posted something on the Sky+ boards but then state you have Sky Glass?