topic Re: Sky glass disabled in Sky Glass

Sky glass disabled

Abel — Wed, 27 Mar 2024 20:56:51 GMT

Hello I have a sky glass I cancel the contract 4 month ago this morning I switch it on and it says on the screen THIS DEVICE IS DISABLED

how I can fix it ?

Re: Sky glass disabled

MarkGoldsmith — Wed, 27 Mar 2024 21:04:12 GMT

How do you have it setup? Is it connected to the internet thus only the apps work or have you disconnected it from the internet and plugged in an Ariel cable for the live channels?

Re: Sky glass disabled

Abel — Wed, 27 Mar 2024 21:36:04 GMT

Not working bro

Re: Sky glass disabled

mikealanr — Wed, 27 Mar 2024 21:45:06 GMT

Hi @Abel

Without answering the questions, no one here will be able to offer you any advice. Bear in mind this is a forum of other subscribers, you aren't talking to Sky.

As per @MarkGoldsmith question? Is your unit still connected to the internet? Has it been factory reset, is it still linked to a Sky account?

https://www.sky.com/help/articles/sky-glass-without-a-subscription

"If you don’t activate your Sky Glass TV, you’ll only be able to connect your other devices. Access to TV apps like Netflix won't be available"

MikeAlanR

Re: Sky glass disabled

Abel — Wed, 27 Mar 2024 21:47:58 GMT

Hello yes is connect to the internet but I was thinking to FACTORY RESET but I don't have that option only this

https://youtube.com/shorts/61NLiuySfmQ?si=CN4brt1X22C1dl7w

Re: Sky glass disabled

TimmyBGood — Thu, 28 Mar 2024 09:04:00 GMT

@Abel

Have you either purchased the set outright, paid off the purchase loan at time of cancellation, or are continuing to make loan repayments?

Re: Sky glass disabled

Jporch316 — Thu, 28 Mar 2024 13:08:44 GMT

@Abel

Did you cancel your sky account as well as the tv subscription?

if you cancel your account the tv will not work as a tv at all.