topic Re: Sky glass in Sky Glass

Sky glass freezes every few days and makes a loud buzzing sound

glennrobert — Mon, 25 Mar 2024 14:07:56 GMT

My sky glass tv freezes every few days and makes a loud buzzing sound- the remote doesn't work or the controls on the TV so I have to switch the power off to stop it. Sky have investigated and ruled out broadband/internet issue but say I have to pay to replace tv as it's out of warranty even though it's only 4 months old. Because they have replaced it once already they say the warranty runs from the original T V that I had first. I just can't believe this !

Moderator note: Changed title to reflect topic more.

Re: Sky glass

SKY1992bf — Sun, 24 Mar 2024 13:46:23 GMT

@glennrobert They are correct, if the warranty is for 12 months and needs replacing after six months then the replacement is only covered for the remaining six months

info taken from this article

https://amp.theguardian.com/money/2002/oct/18/consumernews.consumeraffairs

to quote

"Or to put it simply, if you buy a TV guaranteed for a year and it breaks down after five months, the replacement TV would only be guaranteed for seven months."

(whilst the article is over 20 years old it's likely still relevant)

Re: Sky glass

Fothergill1 — Sun, 24 Mar 2024 14:45:13 GMT

@glennrobert You don't mention when you originally purchased the first Glass TV. The warranty period is 24 months so your replacement will be under warranty for the remainder of the 24 month period.

This is all explained by Sky at the following link: https://www.sky.com/help/articles/warranty-sky-glass

Re: Sky glass

glennrobert — Sun, 24 Mar 2024 16:05:44 GMT

Thanks that's what they are telling me but don't sky have some responsibility here if they are supplying these tv sets. At the moment it is not fit for purpose and I am not prepared to pay nearly £700 for a replacement that I have not yet finished paying for.

Re: Sky glass

SKY1992bf — Sun, 24 Mar 2024 16:12:11 GMT

@glennrobert they have no legal obligation beyond what they will provide in the link provided by @Fothergill1

Re: Sky glass

Fothergill1 — Sun, 24 Mar 2024 16:47:08 GMT

@glennrobert I fully appreciate how frustrating it must be but unfortunately that is how all warranties work whether it be a Glass TV or washing machine. Sometimes if you can make a good enough case a manufacturer / retailer may replace the item which is out of warranty as a goodwill gesture but I wouldn't hold your breath.