Remote not working

Amy101816 — Sat, 23 Mar 2024 14:20:28 GMT

My remote isn't working and I've tried everything online and need to talk to a human being, please.

Re: Remote not working

MarkGoldsmith — Sat, 23 Mar 2024 15:25:11 GMT

@Amy101816 if you want to talk to a person you will need to phone Sky.

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number. If you are in the ROI on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Alternatively i'd suggest taking a read of the below suggestions:

Check the batteries
An easy way to check is to cover the buttons slightly on your Sky remote with your hand. You should see a white backlight behind the buttons. If you don't see the backlight the issue is the power with the remote, so potentially a battery issue.

Check the battery compartment to make sure the paper used to protect the battery has been fully removed. It might have ripped when being removed leaving some behind.

Still can't see the backlight? It’s likely you need to replace the two AAA batteries.

Reset the remote

Press 7 and 9 together on your Sky remote for three seconds (This resets/clears the remote)
Press 1 and 3 together for three seconds (bluetooth mode) and follow any on-screen instructions.

The next option sounds insane but a number of users have reported it resolving the issue with their remotes. You could try holding the remote at both ends and giving it a gentle twist as though you were wringing out a towel.

If it is still not working have a look at the following guides:
https://www.sky.com/help/articles/remote-control-help-sky-glass
https://www.sky.com/help/home/sky-tv/sky-tv-glass/fixing-a-problem-sky-glass/fixing-sky-glass-remote/articles/service-checker-sky-glass-remote-help

If none of these options work you can request a replacement remote via this link: https://www.sky.com/help/forms/streaming-tv-remote

If you have an old Sky Q remote, you can use that as an interim solution whilst you await the new remote.

Re: Remote not working

peter-marlow+1966 — Sat, 23 Mar 2024 16:43:16 GMT

Go on to the my sky app and order a replacement remote control from there should be with you by Monday I my memory is correct, that's how I got a replacement, it came in a couple of days, hope this helps

topic Re: Remote not working in Sky Glass

Remote not working

Re: Remote not working

Re: Remote not working