topic Re: Sky Glass and Stream Pucks - Won’t load the home screen beyond a blue refresh screen in Sky Glass

Playlist Missing Categories

ScottishClaymore — Thu, 21 Mar 2024 22:01:35 GMT

My playlist is missing Movie section, Most Recent on Glass TV but everything is fine on bedroom puck and I have rebooted tv four times since 3PM & done factory reset so what would be next option

Re: Sky Glass and Stream Pucks - Won’t load the home screen beyond a blue refresh screen

ScottishClaymore — Fri, 22 Mar 2024 12:24:47 GMT

@KevNewMedia I don't have that problem that most have with blue screen but only issue I have is that in Playlist the Movie rail & Most Recent rail is missing on my Glass TV but it's there on my Puck , I've even done reboot, factory reset but nothing worked, I'm still on QS024

Re: Sky Glass and Stream Pucks - Won’t load the home screen beyond a blue refresh screen

KevNewMedia — Fri, 22 Mar 2024 12:29:58 GMT

Thanks for your post @ScottishClaymore

I've moved your post to the main board to prevent your problem from getting lost in the other thread.

Can you try to create a new personal playlist on your Glass, to see if it syncs your profile? If you are still having trouble afterwards, and nobody here has any further solutions, I'd recommend getting in touch with the Glass team by calling in.

SKY GLASS Playlist lost Recent ??

Rhino24 — Fri, 22 Mar 2024 15:06:30 GMT

Turned to my playlist and Recent and Movies has disappeared...only got Sport and TV shows

Then manage but you can't manage the playlist view..

How did it change and why ???

Re: SKY GLASS Playlist lost Recent ??

MarkGoldsmith — Fri, 22 Mar 2024 15:10:17 GMT

Try turning the Glass off at the plug for a couple of minutes to reboot it and see if that helps.

Re: Playlist Missing Categories

Rhino24 — Fri, 22 Mar 2024 15:11:22 GMT

Same here...exactly the same ...upstairs works fine but main box has lost items from Playlist..shame no one has replied to you yet as you posted yesterday

Re: SKY GLASS Playlist lost Recent ??

Rhino24 — Fri, 22 Mar 2024 15:12:50 GMT

Tried that but didn't change anything...have also tried refreshing apps but no difference!!

Re: SKY GLASS Playlist lost Recent ??

MarkGoldsmith — Fri, 22 Mar 2024 15:22:36 GMT

@Rhino24 Please see this thread as it sounds like the same issue you are having.

https://helpforum.sky.com/t5/Sky-Glass-Live/Re-Sky-Glass-and-Stream-Pucks-Won-t-load-the-home-screen-beyond-a-blue-refresh-screen/m-p/4594487#M137489

Re: Playlist Missing Categories

IWTD — Fri, 22 Mar 2024 15:32:01 GMT

Same here, not on glass juat Stream the most recent and movies are missing .

Re: Playlist Missing Categories

TerryH1982 — Fri, 22 Mar 2024 20:27:18 GMT

Same here. Movies are missing.

Re: Playlist Missing Categories

ScottishClaymore — Fri, 22 Mar 2024 20:56:17 GMT

Mine all fixed now all sudden