topic Re: Sky Glass issue with TV in Sky Glass

Sky Glass issue with TV

markfrank — Sun, 17 Mar 2024 10:07:05 GMT

Any kne having problems with there sky glass. We are getting the following issues 1. Watching sky sports channels shutting down with message programme not ready or technical fault. Same on bbc, its and sky channels 2. Blank blue screen 3. On disney prime and netflix programmes not loading and continuously rebooting 4. Also regularly showing no wifi connection. I have rebooted router and sky glass and still having issues. Have refreshed apps. Unsure if sky glass has developed a fault or a problem with sky broadband.

Re: Sky Glass issue with TV

GD1 — Sun, 17 Mar 2024 10:16:20 GMT

@markfrank Have you tried connecting to your hub by ethernet cable? What speeds are you getting to the TV itself (open the netflix app and look for the speed test)

What you describe is normally down to poor speeds either with your broadband service or over wifif.

Re: Sky Glass issue with TV

markfrank — Sun, 17 Mar 2024 10:42:00 GMT

No Etherley cable. Speed check 29.53mbps

Re: Sky Glass issue with TV

Padam_Padam — Sun, 17 Mar 2024 10:52:09 GMT

@markfrank wrote:
No Etherley cable. Speed check 29.53mbps

Make sure WiFi is turned off in the network settings. Sky Glass can stupidly turn it back on and prioritise WiFi instead of Ethernet, even when an Ethernet cable is attached.

29.53Mbps is borderline for allowing Glass to function reliably. Any other device using your broadband at the same time will suck up some of that bandwidth and cause issues.

Re: Sky Glass issue with TV

Exiled-in-HH — Sun, 17 Mar 2024 18:13:07 GMT

What's your router sync speed to the internet?

That will be higher than the WiFi connection speed to the Glass TV😉

Re: Sky Glass issue with TV

ehurn22 — Sun, 17 Mar 2024 19:52:11 GMT

Hello, we are currently experiencing exactly the same issues as you are describing below.

Re: Sky Glass issue with TV

MarkGoldsmith — Sun, 17 Mar 2024 19:55:59 GMT

@ehurn22 wrote:
Hello, we are currently experiencing exactly the same issues as you are describing below.

So have you tried the suggestions in the previous posts?

Re: Sky Glass issue with TV

markfrank — Mon, 18 Mar 2024 18:31:42 GMT

I ran a check on the Mysky app of the tv and broadband and it detected an issue with our broadband. So I followed the info recorded as a fault and it suggested a reset to the router which i followed. So far so good appears to have rectified the issue

Re: Sky Glass issue with TV

peter-marlow+1966 — Mon, 18 Mar 2024 20:01:56 GMT

I would suggest you need at least 60mps of broadband, I had that when I first got sky glass tv and had no problems, I am know on full fibre broadband

Re: Sky Glass issue with TV

LeanWalrus — Sat, 10 May 2025 13:48:27 GMT

I am my Third Sky Glass TV s problem. In 6 weeks.

my TV is Gen 1 but it seems Sky are still trying to create a permanent fix ..even with Gen 2 TVs.

if s problem is not fixed soon I shall be sending the to back and demanding a full refund

Re: Sky Glass issue with TV

Laing1 — Sun, 11 May 2025 10:57:18 GMT

@LeanWalrus wrote:

I am my Third Sky Glass TV s problem. In 6 weeks.

my TV is Gen 1 but it seems Sky are still trying to create a permanent fix ..even with Gen 2 TVs.

if s problem is not fixed soon I shall be sending the to back and demanding a full refund

@LeanWalrus what problems are you having

Re: Sky Glass issue with TV

peter-marlow+1966 — Sun, 11 May 2025 11:35:19 GMT

Sorry my post was meant to say gigafast broadband 900mps full fibre to the property not 60mps, I do apologise for the mistake

Re: Sky Glass issue with TV

Anonymous — Sun, 11 May 2025 12:14:08 GMT

@LeanWalrus What problem are you having? If it's the one as highlighted in this thread then replacing the TV won't solve it. It's a firmware issue, Sky are investigating and we are awaiting a fix:

https://helpforum.sky.com/t5/Sky-Glass-Live/Last-few-days-technical-fault-with-channel-disney-plus-etc-works/td-p/4958081