topic Re: Glass remote unresponsive each morning in Sky Glass

Glass remote unresponsive each morning

Anonymous — Sat, 16 Mar 2024 17:46:35 GMT

Evening all..

I don't have the sky experience turned on. Ambient display, movement sensor etc..

Each morning my wife has noticed that when turning on the TV with the remote it's in the advert carousel and immediately the remote is unresponsive.

She's had to turn it off at the wall then all is well again.

I've done a remote reset and reconnection and I'll see how that goes but why has this started to happen??

Re: Glass remote unresponsive each morning

mikealanr — Sat, 16 Mar 2024 19:08:09 GMT

Hi @Anonymous

There were a few similar posts not so long ago, but typically I can't find it for reference. There were reports that behaviour was something to do with firmware (of the remote) not being updated due to a problem.

I would try un-pairing and repair the remote as per the instructions here: https://www.sky.com/help/articles/remote-control-help-sky-glass

Failing that ask Sky for a new remote: https://www.sky.com/help/forms/streaming-tv-remote

I'll keep digging to see if I can find the post I'm thinking of, and post back if there is any other advice.

MikeAlanR

Re: Glass remote unresponsive each morning

Anonymous — Sat, 16 Mar 2024 19:13:29 GMT

Thanks alot

I re-paired it earlier today so let's see how it goes.

Appreciated!

Re: Glass remote unresponsive each morning

Exiled-in-HH — Sun, 17 Mar 2024 05:43:04 GMT

What happens if you press the Standby button on the side of the Glass TV rather than power off/on at the plug?

Re: Glass remote unresponsive each morning

Jporch316 — Sun, 17 Mar 2024 09:54:40 GMT

@mikealanr @Anonymous

This is the thread I think

https://helpforum.sky.com/t5/Sky-Stream/Sky-Stream-Remote-won-t-turn-on-any-of-my-pucks/m-p/4550247

Re: Glass remote unresponsive each morning

mikealanr — Sun, 17 Mar 2024 10:20:56 GMT

Well found @Jporch316!

Re: Glass remote unresponsive each morning

Jporch316 — Sun, 17 Mar 2024 11:25:25 GMT

@mikealanr

It's in the stream forum ..... there's also a thread in the superuser forum for it

Re: Glass remote unresponsive each morning

Anonymous — Sun, 17 Mar 2024 11:55:11 GMT

Cheers everyone.

Happy to report that after last night's unpairing and re-pairing it seems to have behaved itself this morning.

I'll keep an eye out 🙂

Re: Glass remote unresponsive each morning

Anonymous — Sun, 17 Mar 2024 11:57:05 GMT

Had no effect. Unresponsive. When we tried that.

(Standby button at the side of the TV when pressed).