topic Re: Good afternoon , the television arrrived today and o just plugged it in and won't work in Sky Glass

Good afternoon , the television arrrived today and o just plugged it in and won't work

Madalina_97 — Sat, 16 Mar 2024 14:16:00 GMT

Good afternoon , the television arrrived today and o just plugged it in and won't work

Re: Good afternoon , the television arrrived today and o just plugged it in and won't work

mikealanr — Sat, 16 Mar 2024 14:41:59 GMT

Not a lot of information to go off. What exactly is the issue you are having? Please provide as much information as you can and the community will do it's best to assist. But bear in mind we are fellow subscribers, not Sky customer service.

Some common set up issus: https://www.sky.com/help/articles/setting-up-sky-glass-help

MikeAlanR

Re: Good afternoon , the television arrrived today and o just plugged it in and won't work

Madalina_97 — Sat, 16 Mar 2024 14:44:15 GMT

Basically tv arrived this morning , I'm trying to plug it in , plug the cable at the back of the telly , plug the ethereal cable into the modem and tv , but the tv won't switch on when I press the power button. On the remote or either on the side of the telly

Re: Good afternoon , the television arrrived today and o just plugged it in and won't work

mikealanr — Sat, 16 Mar 2024 14:50:31 GMT

Hi @Madalina_97

Ok, so check that the power cable is correctly seated. Is the light on the side on the TV lit up? Try the recovery process outlined here:

https://www.sky.com/help/articles/setting-up-sky-glass-sky-logo

Namely:

1. Switch off at the wall

2. Press and hold the Standby button on the right-hand side of the Sky Glass TV.

3.Keeping your finger on the button, switch the power back on at the main plug and wait until you see the LED lights flash, then remove your finger.

This that doesn't work you will need to call Sky for further assistance.

MikeAlanR