topic Remote control broke in Sky Glass

Remote control broke

Anna0407 — Thu, 14 Mar 2024 13:42:11 GMT

Hi remote controls not working, I've only had sky glass 3 months. I've tried new batteries and it's still not working.

Many thanks,

Anna

Re: Remote control broke

Laing1 — Thu, 14 Mar 2024 13:52:17 GMT

@Anna0407 wrote:

Hi remote controls not working, I've only had sky glass 3 months. I've tried new batteries and it's still not working.

Many thanks,

Anna

@Anna0407 this may sound strange but it has worked for some people hols the remote in both hands the twist the remote like you are wringing out a cloth

Re: Remote control broke

Fothergill1 — Thu, 14 Mar 2024 15:33:18 GMT

Hi @Anna0407 The twisting method as suggested by @Laing1 has worked for me on a couple of occasions but if you are not so lucky you will need to contact Sky Customer Services and ask them to send you a replacement.

Re: Remote control broke

MarkGoldsmith — Thu, 14 Mar 2024 15:36:39 GMT

You can request a replacement remote via this link: https://www.sky.com/help/forms/streaming-tv-remote if the solution provided above doesn't help

Re: Remote control broke

Fothergill1 — Thu, 14 Mar 2024 15:39:16 GMT

@MarkGoldsmith wrote:
You can request a replacement remote via this link: https://www.sky.com/help/forms/streaming-tv-remote if the solution provided above doesn't help

@MarkGoldsmith I am waiting for clarification from @Chloe-W22 as I have been asked by her in a PM to not use this link any more 🤷‍♂️