topic Re: Discovery plus not working after changing package in Sky Glass

Discovery plus not working after changing package

Jody2 — Wed, 13 Mar 2024 20:36:30 GMT

We have just moved from sky q to sky glass and our discovery plus app is now not working - it is saying contact you provider to find out how to watch.

any ideas how to fix?

Re: Discovery plus not working after changing package

MarkGoldsmith — Wed, 13 Mar 2024 21:00:43 GMT

If you were a Sky Q customer, you need to resetup/relink your Sky and Discovery plus accounts, as when moving over to Sky Stream you will get a new streaming account and your old Sky Q account would be deactivated and thus unlinked from your discovery account:

https://www.sky.com/help/articles/sky-marketplace-subscribe-to-discovery-plus

Re: Discovery plus not working after changing package

Fothergill1 — Wed, 13 Mar 2024 23:56:54 GMT

@Jody2When moving from Sky Q to Glass/Stream all your Marketplace subscriptions are cancelled so you have to re-register (see the following link) https://www.sky.com/help/articles/sky-marketplace-upgrade

You should be able to re-register as follows:

Go to the bottom of the home page and select the following in this order: MySky / your products / (enter your PIN) / App Subscriptions

Select App subscriptions / Current / and then Discovery+ Monthly. Hopefully it will say £0 per month as you have Sky Cinema. If so select Activate subscription.

Also see the link given by @MarkGoldsmith just above this post.