https://helpforum.sky.com/t5/Sky-Glass/sky-glass-order/m-p/4586156#M137040 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3994684">@Russellhmfc</a>&nbsp;wrote:<BR /> <P>surely they can just replace the faulty product ?</P> <HR /></BLOCKQUOTE> <P>I guess the issue may be that the delivery wasn't completed and so the set never became 'yours' to be replaced.</P> Tue, 12 Mar 2024 17:23:35 GMT TimmyBGood 2024-03-12T17:23:35Z https://helpforum.sky.com/t5/Sky-Glass/sky-glass-order/m-p/4586141#M137039 <P>i ordered sky class and signed a credit agreement and it was delivered on monday but faulty and didnt turn on so was taken away and now when i call sky to ask about the replacement they are saying i need to cancel he order and sign up for a new credit aggreement? surely they can just replace the faulty product ?</P> Tue, 12 Mar 2024 17:10:27 GMT https://helpforum.sky.com/t5/Sky-Glass/sky-glass-order/m-p/4586141#M137039 Russellhmfc 2024-03-12T17:10:27Z https://helpforum.sky.com/t5/Sky-Glass/sky-glass-order/m-p/4586156#M137040 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3994684">@Russellhmfc</a>&nbsp;wrote:<BR /> <P>surely they can just replace the faulty product ?</P> <HR /></BLOCKQUOTE> <P>I guess the issue may be that the delivery wasn't completed and so the set never became 'yours' to be replaced.</P> Tue, 12 Mar 2024 17:23:35 GMT https://helpforum.sky.com/t5/Sky-Glass/sky-glass-order/m-p/4586156#M137040 TimmyBGood 2024-03-12T17:23:35Z