topic Re: Not working in Sky Glass

Not working

Woodybrook — Mon, 11 Mar 2024 08:29:07 GMT

My glass works on voice control but doesn't work via the remote . Couldn't turn tv on this morning,unplugged it put it back but was stuck on Home Screen . Tryed voice control & that worked but nothing from remote????

Re: Not working

Fothergill1 — Mon, 11 Mar 2024 10:40:20 GMT

@WoodybrookTry to pair the remote again as follows:

Press 7 and 9 together on your Sky remote for three seconds (This resets/clears the remote)
Press 1 and 3 together for three seconds (bluetooth mode). A connected message should appear on your screen, press continue and it's all done.

If that hasn't helped then try working through the troubleshooting links below:

Troubleshooting guide

Remote help

You could also try holding the remote at both ends and giving it a gentle twist as though you were wringing out a cloth. Even though it sounds an unlikely solution it has got many faulty remotes working again (including mine on two occasions).

If none of the above help then I would request a replacement at the following link: Streaming TV replacement remote

If you have one available you can use a Sky Q remote while you wait for a replacement.

Re: Not working

Woodybrook — Mon, 11 Mar 2024 10:55:26 GMT

@Fothergill1 tryed that mate,still no good,just ordered a new one. Thanks anyway

Re: Not working

Woodybrook — Mon, 11 Mar 2024 10:56:16 GMT

@Padam_Padam @thanks for that. Just ordered a new one