topic Re: Remote set on fire in Sky Glass

Remote set on fire

Phil833 — Sat, 09 Mar 2024 16:25:12 GMT

Was sat there and big spark blow out Ov the remote I've got photos Ov it all burnt and now I Caint get me sky on a need a new remote

Re: Remote set on fire

GD1 — Sat, 09 Mar 2024 16:26:53 GMT

@Phil833 1) You can order a replacement from Amazon: https://www.sky.com/help/articles/damaged-or-lost-sky-glass-remote

2) You can order a replacement from Sky under warranty: https://www.sky.com/help/forms/streaming-tv-remote

3) Or you can call Sky Customer Service to order a replacement.

In the meantime, if you still have any Sky Q kit, you can pair your Q remote.

Re: Remote set on fire

Fothergill1 — Sat, 09 Mar 2024 16:30:14 GMT

@Phil833 This phenomenon has been reported before in a number of incidents. Hopefully it didn't cause any damage to your furniture.

You can request a replacement at the following link: Streaming TV replacement remote In the meantime if you have one available you can use a Sky Q remote while you wait for a replacement.

Re: Remote set on fire

Padam_Padam — Sat, 09 Mar 2024 18:14:53 GMT

@Phil833 wrote:
Was sat there and big spark blow out Ov the remote I've got photos Ov it all burnt and now I Caint get me sky on a need a new remote

Please tell Sky that this has happened. They need to be made aware that these remotes are potentially dangerous.

Re: Remote set on fire

Exiled-in-HH — Sun, 10 Mar 2024 07:43:19 GMT

Unsafe products should also be reported to Trading Standards🤔

Re: Remote set on fire

Chloe-W22 — Mon, 11 Mar 2024 15:28:26 GMT

Hi @Phil833,

Sorry to hear that, this most definitely should not happen. Have you reported this to my colleagues in the contact centre yet?