topic Re: Picture freezes in Sky Glass

Picture freezes

Gizmo2472 — Thu, 07 Mar 2024 18:29:08 GMT

Picture regularly freezes if I've paused something , then it re loads , then it goes to real time meaning i miss what was watching

Re: Picture freezes

Jporch316 — Thu, 07 Mar 2024 20:16:16 GMT

@Gizmo2472

What speed is your internet ? Are you connected via WiFi or Ethernet?

Re: Picture freezes

Gizmo2472 — Fri, 08 Mar 2024 09:57:40 GMT

Wi fi & im on the ultimate top speed package

Re: Picture freezes

Padam_Padam — Fri, 08 Mar 2024 09:59:37 GMT

@Gizmo2472 wrote:
Wi fi & im on the ultimate top speed package

"ultimate top speed package" doesn't mean anything. That's what the marketing department would call it. The imporatant speed is the speed that's actually being received by your router and the speed being received by the TV.

To find out what speed you are getting, open the Netflix app on the Glass TV, navigate to the get help menu and run a network check.