topic Re: Sky Glass remote doesn't work correctly with channel 4 app in Sky Glass

Sky Glass remote doesn't work correctly with channel 4 app

Sillky — Sat, 02 Mar 2024 02:37:19 GMT

Sky Glass remote doesn't work correctly with channel 4 app

Once I rewind or fast forward you can't stop it.

Re: Sky Glass remote doesn't work correctly with channel 4 app

Sillky — Sat, 02 Mar 2024 02:40:53 GMT

I get an error if I try I do try to stop by pressing backward arrow and have to come out of program and reselect episode.

Re: Sky Glass remote doesn't work correctly with channel 4 app

Jporch316 — Sat, 02 Mar 2024 07:37:30 GMT

@Sillky

Try hitting the centre circle button instead

Re: Sky Glass remote doesn't work correctly with channel 4 app

Fothergill1 — Sat, 02 Mar 2024 09:45:28 GMT

@Sillky TBH the Ch4 App is pretty useless and there are a number of known issues with it that Ch4 are trying to resolve. In addition to the issue you have (and I frequently get) I also get render failures and DRM failures.

I have found the best solution when one off these problems occur is to select a different App for a few seconds and then return to Ch4 again. This usually resolves it but last night I actually had to pull the plug for a minute and then it was resolved.

Re: Sky Glass remote doesn't work correctly with channel 4 app

Munkeh72 — Thu, 04 Apr 2024 19:48:31 GMT

ditto to the above issues.. ch4 player has had these streaming and drm issues for at least six months to my memory.. the app is a PoS..

Re: Sky Glass remote doesn't work correctly with channel 4 app

Fothergill1 — Thu, 04 Apr 2024 19:58:13 GMT

@Munkeh72 The DRM failure happened to me again twice this morning whilst watching Warplane Workshop ☹️

Re: Sky Glass remote doesn't work correctly with channel 4 app

Munkeh72 — Thu, 04 Apr 2024 20:07:31 GMT

We found that usually if you pause ch4 player and try and wind back > 1second, and play it barfs with that DRM failure.

I had a job interview at CH4 some years ago (Nov 2019) where i was talking to them about "playback and streaming issues" which amounted to anololies with the ch4 player that they couldn't resolve. When I asked further they said it was relating to DRM issues. so basically nearly five years on it's not fixed..

Re: Sky Glass remote doesn't work correctly with channel 4 app

Munkeh72 — Thu, 04 Apr 2024 20:18:20 GMT

what i suspect is happening is that the CH4 App is hitting some kind of memory(ram) issue on the sky Glass tv OS (or in the SkyQ/other device) when rewinding and playing and can't retrieve the authentication for the stream (i.e. the DRM cert/token) that it had or needs to obtain at the moment you press play. Or the CH4 front end service is dropping the connection from the CH4 player on the device which is streaming from it.

I've often thought about getting low level with my laptop and doing a network packet capture from the SkyGlass device and try to reproduce it and figure it out- but... i've got a life 😄

Re: Sky Glass remote doesn't work correctly with channel 4 app

Munkeh72 — Thu, 04 Apr 2024 20:19:52 GMT

thats annoying...

Re: Sky Glass remote doesn't work correctly with channel 4 app

Fothergill1 — Thu, 04 Apr 2024 21:11:40 GMT

@Munkeh72 Your technical knowledge is far superior to mine. I have no clue as to why it happens but as I mentioned in post 4 above I have just figured out a workaround.. TBH its a pretty naff app at the best of times which is a shame as I watch a number of things on Ch4. It's a little annoying but nothing to get stressed about. 😀

Re: Sky Glass remote doesn't work correctly with channel 4 app

Sillky — Fri, 05 Apr 2024 09:58:10 GMT

That made me laugh. I work in IT so completely went with it and thought the same 😅.