topic Re: Connection to network issues after redet in Sky Glass

Connection to network issues after redet

PaulNetflix — Fri, 01 Mar 2024 06:20:03 GMT

After a reset Glass cannot see any WiFi networks at all on set up whereas, previously, it saw my network as well as surrounding apartment networks. Now, shows none at all!

Also tried manually inputting my network details but still cannot connect or see it.

Re: Connection to network issues after redet

Jporch316 — Fri, 01 Mar 2024 07:19:26 GMT

@PaulNetflix

Are you able to run an Ethernet cable between your router and the sky glass just to get through the setup ?

Re: Connection to network issues after redet

PaulNetflix — Fri, 01 Mar 2024 07:22:58 GMT

I will try that when back home after the weekend. Fingers crossed that it will work but still confused why no networks show at all when usually 5 or 6 show including mine and adjoining apartments. Strange.

Re: Connection to network issues after redet

Jporch316 — Fri, 01 Mar 2024 07:24:15 GMT

@PaulNetflix

You may need to reset it again

Re: Connection to network issues after redet

PaulNetflix — Fri, 01 Mar 2024 07:26:46 GMT

Sure, but done that several times as in power off,.hold right button on the tv, switch power back on and release standby button when rapid blinking.

Still does not show any networks whereas a few days ago showed several around me.

Re: Connection to network issues after redet

Chrisee — Fri, 01 Mar 2024 09:26:34 GMT

@PaulNetflix you have not reset the Glass as such the procedure you are following forces an update of the firmware which pretty obviously requires a connection to the internet. If the networking cannot connect you may have to call Sky to get their help. They may talk you through a full factory reset which might help but it is far better they advise you than you do thst yourself as it can go wrong and brick the TV.