topic Re: Sky glass sound not working and out of warranty in Sky Glass

Sky glass sound not working and out of warranty

Jp19 — Wed, 28 Feb 2024 16:14:47 GMT

Hi my sky glass sound has began to stop working and I have been informed I am out of warranty. Any help would be appreciated thanks

Re: Sky glass sound not working and out of warranty

Padam_Padam — Wed, 28 Feb 2024 16:56:21 GMT

@Jp19 wrote:
Hi my sky glass sound has began to stop working and I have been informed I am out of warranty. Any help would be appreciated thanks

Not a lot you can do other than contact Sky's approved repair company:

https://www.sky.com/help/articles/sky-glass-tv-repairs

You'll need to pay any costs for repair however.

Sadly it's one of the downsides of Glass - the two year warranty. I'd only ever buy a TV from somewhere like John Lewis or Richer Sounds where 5 or 6 year warranties come free as standard.

Re: Sky glass sound not working and out of warranty

TimmyBGood — Wed, 28 Feb 2024 17:01:08 GMT

@Jp19

If the failure point is the built-in speakers but there's still functioning HDMI then in theory (e)ARC from HDMI #2 to an external ARC or eARC capable AV receiver, soundbar or audio extractor could work.

Re: Sky glass sound not working and out of warranty

Jp19 — Wed, 28 Feb 2024 17:03:44 GMT

Firestick sound muffled when plugged into hdmi

Re: Sky glass sound not working and out of warranty

TimmyBGood — Wed, 28 Feb 2024 17:05:27 GMT

@Jp19

That could well still be a speaker or amplifier circuit problem though, not HDMI.