topic Re: Sky glass package in Sky Glass

Sky glass package

Wendyp11 — Wed, 28 Feb 2024 08:48:15 GMT

I had Sky glass for 18minths , it's always had problems, when press tv control it does not work then freezes, I have bought new remote and no joy. I have complained and had feed back related to using internet cable which I have done . It works for a bit then back to same problem.
also tv package is now £51 per month not included internet so I am really unhappy and want to cancel the tv but keep intranet. Trying to speak to advisor but can't get through . I need help with this issues .

Re: Sky glass package

SKY1992bf — Wed, 28 Feb 2024 08:56:16 GMT

@Wendyp11 you are well outside the return window to return the tv itself (unless you can prove it's not fit for purpose under the consumer act) You own the tv outright and can do as you please with it but must keep up repayments if brought on finance

you can cancel the tv subscription element from your online account provided you are not in contract for any of the subscription services

Re: Sky glass package

MarkGoldsmith — Wed, 28 Feb 2024 11:17:24 GMT

@Wendyp11 wrote:
I had Sky glass for 18minths , it's always had problems, when press tv control it does not work then freezes, I have bought new remote and no joy. I have complained and had feed back related to using internet cable which I have done . It works for a bit then back to same problem.
also tv package is now £51 per month not included internet so I am really unhappy and want to cancel the tv but keep intranet. Trying to speak to advisor but can't get through . I need help with this issues .

@Wendyp11 you have mentioned you have also tried connecting using an ethernet cable. When you did this, did you also disable the Wifi in the Sky Glass settings? If you didn't its possible you would still see issues as it would likely keep switching between the Wifi and the ethernet connection.

Re: Sky glass package

Wendyp11 — Wed, 28 Feb 2024 12:42:15 GMT

I want to cancel tv package however it's not allowing me on app., I was hoping to speak to someone via chat link. Struggling to speak to do this

Re: Sky glass package

MarkGoldsmith — Wed, 28 Feb 2024 13:22:00 GMT

@Wendyp11

To cancel all of your TV subscription, if you’re out of contract you’ll need to give Sky the required 31 days notice. The T&Cs state you can’t cancel when still in a minimum term deal unless Sky agree. If they agree you’ll have to pay the remainder of your discounted term.

Select ‘Need more help’ at the bottom of the following link which will lead to contact details.
https://www.sky.com/help/articles/cancel-sky-tv#contact-leave

If you cancel correctly you should receive a confirmation email from Sky.

Re: Sky glass package

Exiled-in-HH — Wed, 28 Feb 2024 19:24:33 GMT

You have to phone Sky CSs to cancel?