topic Re: All 4 App will not open. Just get a blank screen. Have tried turning on and off and refreshing a in Sky Glass

Channel 4 app on sky glass goes to a blank screen

EllisG — Thu, 11 Jan 2024 23:03:31 GMT

After successfully using all the apps on my sky glass tv over last 2 months, including ITVX, Netflix, channel 4, Prime etc , last week when I tried to access a channel 4 show that I had added to the playlist, when sky glass tried to launch the channel 4 app, I was presented with just a black screen.
I tried multiple different fixes, back to home, launch the app directly, refresh apps via settings, power off for a minute etc. nothing worked. Other apps were still working fine and I could watch channel 4 via tv guide but no access via the app.
I have a sky puck as well and 4 app was working fine via this device.
on calling sky, I was told that this is a common issue but there is nothing sky can do and the issue is with the channel 4 app developers.
after trying to find similar issues in the community, I came across a Amazon prime app error where a factory reset of the sky glass resolved the issue.
Lo and behold, this fixed it perfectly and 4 app is now working perfectly.
Sky, please ensure your tech team have this knowledge available.

All 4 app is not working - just a blank screen

comiles — Fri, 22 Sep 2023 16:36:47 GMT

My All 4 on Sky Glass is not working. Just shows a blank screen.

I have gone to settings and refreshed the apps. Still not working.

Any ideas please?

Re: All 4 app is not working - just a blank screen

Fothergill1 — Fri, 22 Sep 2023 19:16:02 GMT

@comiles Seeing as you have already tried refreshing your Apps have a look at the following link to see if there is anything there that helps: Fixing problems with TV apps

If that doesn't work the only other thing I can think of is to reboot your system if you have not already tried. To reboot just switch off your Glass at the plug socket and wait for a minute before switching it on again. It will take about a minute to reboot.

Good luck 🤞

Re: All 4 app is not working - just a blank screen

Exiled-in-HH — Fri, 22 Sep 2023 19:33:02 GMT

Is Sky Glass still using the All4 app?

Re: All 4 app is not working - just a blank screen

Fothergill1 — Fri, 22 Sep 2023 19:35:56 GMT

@Exiled-in-HH wrote:
Is Sky Glass still using the All4 app?

@Exiled-in-HH As far as I am aware it just changed its name to 4 otherwise it seems to be the same which is a pity as it is useless and frequently shown DRM problems.

Re: All 4 app is not working - just a blank screen

comiles — Sat, 23 Sep 2023 06:09:52 GMT

Thank you! The app is back in action. Thank you for your reply ☺️

Re: Channel 4 app on sky glass goes to a blank screen

Exiled-in-HH — Fri, 12 Jan 2024 08:04:50 GMT

If you want your message to reach Sky, you need to submit a complaint to Sky... It just takes an email to Sky😉

Guidance on using these forums...

https://helpforum.sky.com/t5/About-Sky-Community/ct-p/Members

It's good you've shared your resolution with the community 🙂

Re: Channel 4 app on sky glass goes to a blank screen

MarkGoldsmith — Fri, 12 Jan 2024 09:31:14 GMT

@EllisG wrote:
After successfully using all the apps on my sky glass tv over last 2 months, including ITVX, Netflix, channel 4, Prime etc , last week when I tried to access a channel 4 show that I had added to the playlist, when sky glass tried to launch the channel 4 app, I was presented with just a black screen.
I tried multiple different fixes, back to home, launch the app directly, refresh apps via settings, power off for a minute etc. nothing worked. Other apps were still working fine and I could watch channel 4 via tv guide but no access via the app.
I have a sky puck as well and 4 app was working fine via this device.
on calling sky, I was told that this is a common issue but there is nothing sky can do and the issue is with the channel 4 app developers.
after trying to find similar issues in the community, I came across a Amazon prime app error where a factory reset of the sky glass resolved the issue.
Lo and behold, this fixed it perfectly and 4 app is now working perfectly.
Sky, please ensure your tech team have this knowledge available.

Certainly the Sky Customer Services Team are generally the last to know about tech issues and what is going on with them.

Its possible that what they were referring to is a proper long-term fix that will prevent the Channel 4 from doing this again, whereas the reset option you took is a way to resolve the issue but perhaps it could still be prone to happening again until the App is patched accordingly.

Channel 4 sky glass not working

Sjm86 — Fri, 19 Jan 2024 09:44:18 GMT

Using sky glass 4 app has stopped working since Xmas, when I click it it just goes fo a black screen. Have tried refreshing apps and reset the tv but no joy. Is there a fix?

Channel 4 not loading on sky glass

Kathryn2000 — Wed, 24 Jan 2024 19:50:52 GMT

Please help! For a few weeks now the channel 4 app has not loaded on my sky glass. I'm met with a black screen.

All other apps work fine

So far I've refreshed the apps, waited 24hrs and started again and I've rebooted numerous times.

Does anyone have any other resolutions?

Channel 4 app has stopped working

Blackpool-River — Sat, 27 Jan 2024 19:37:11 GMT

Hello. The Channel 4 no app (whatever it's called now: 4OD) no longer works. My Sky Glass TV shows it and any available programs but when you click on them, you just get a black screen. I can watch Channel 4 live, but not via the app. In another room, I have a Sky puck and that doesn't have any problems, just the Sky glass TV. I have refreshed the apps and left the TV off and unplugged for 5 minutes, but it has made no difference.

Re: Channel 4 app has stopped working

mikealanr — Sat, 27 Jan 2024 20:45:13 GMT

Hi @Blackpool-River

There have been a few other reports of this on the forum and unfortunately no answer has been provided. The only recommendation I can make is to call sky customer services (we are all fellow customers here) and get them to guide your through a factory reset of the TV.

MikeAlanR

I cannot access channel4 app on my tv

PaulMonagle64 — Sat, 10 Feb 2024 11:28:35 GMT

When trying to access the Channel4 app,it goes blank. All other apps are OK,but Channel 4 is the problem. When pressing OK the screen goes blank.

Re: I cannot access channel4 app on my tv

Jporch316 — Sat, 10 Feb 2024 11:45:52 GMT

@PaulMonagle64

Have you tried pulling the plug for 10 minutes ...

Re: I cannot access channel4 app on my tv

DanAnd71 — Sat, 10 Feb 2024 21:21:12 GMT

We're having the same problem. Blank / Black screen when opening the channel 4 app. We've switched the TV off / On etc but without any luck.

Re: Channel 4 app on sky glass goes to a blank screen

Leah128 — Thu, 15 Feb 2024 12:36:59 GMT

@EllisG @Hi there can I ask how you resolved the issue with the Amazon prime troubleshooting?

Thanks

Re: Channel 4 app on sky glass goes to a blank screen

EllisG — Thu, 15 Feb 2024 22:55:07 GMT

I went with the factory reset option and this resolved the issue.

Re: Channel 4 app on sky glass goes to a blank screen

davidjw — Fri, 16 Feb 2024 11:58:07 GMT

I've had this a few times with different apps not just channel 4, but also with apple TV+. Instead of doing a reset, turn the power off at the mains wait a few seconds and then turn it back on again. That has always worked for me. Although i will say it's not been as frequent as it used to be. I think that the apps may still run in the background and don't shutdown when you switch to another one and then freeze in the background.

Re: Channel 4 app on sky glass goes to a blank screen

Leah128 — Fri, 16 Feb 2024 13:12:25 GMT

@davidjw @Hi there, it seems that the issue lies with the broadband shield, if it's on channel 4 app has problems working, switch it off and the app works perfectly!! No clue why that is, all the other apps work great just channel 4. But now I have a way of watching as annoying as it will be I'll have to switch off shield anytime I want to watch channel 4 on demand.

All 4 App will not open. Just get a blank screen. Have tried turning on and off and refreshing apps.

John0356 — Tue, 20 Feb 2024 16:18:56 GMT

All 4 App will not open. Just get a blank screen. Have tried refreshing app and turning tv on and off