topic Re: The tv won’t turn on or reset in Sky Glass

The tv won’t turn on or reset

nikala77 — Tue, 27 Feb 2024 08:13:12 GMT

the tv won't turn on or reset. I have only had the thing since Friday

Re: The tv won’t turn on or reset

Exiled-in-HH — Tue, 27 Feb 2024 08:16:14 GMT

Is that via...

1. the remote

2. the standby bottom on the side of the Glass TV

3. after a reboot of the Glass TV

Re: The tv won’t turn on or reset

nikala77 — Tue, 27 Feb 2024 08:20:39 GMT

I have un plugged it, I have talked to it and it won't do anything. I have tried resetting it by the remote and the button on the tv itself nothing is working

Re: The tv won’t turn on or reset

Exiled-in-HH — Tue, 27 Feb 2024 08:25:44 GMT

Have you reported the issue to Sky.... better sooner than later in case it needs replacing🤔

Re: The tv won’t turn on or reset

nikala77 — Tue, 27 Feb 2024 08:54:38 GMT

That's what I'm doing now thanks

Re: The tv won’t turn on or reset

Fothergill1 — Tue, 27 Feb 2024 09:06:55 GMT

@nikala77. You are not actually addressing Sky on this forum as we are all customers like yourself.

To get you some help with this I have escalated your post to the Sky Community Messaging Team who will send you an invitation for an online chat.

The link below explains how the procedure works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Keep a look out for the speech chat bubble that will appear on the bottom left of your screen when you are logged onto this forum (you will need to refresh your browser from time to time until you see the chat bubble). When the blue bubble does appear you have 48 hours to respond or the chat will be automatically closed. Note replies from Sky are not instant so you will need to regularly check the chat thread.